18iT Presents
PitchIT: The Robot That Runs Your Cloud with Shaun Webber
"I got to live that pain." Shaun Webber spent 25 years in MSPs. Built a cloud managed service business. Exited it. Then went and built the thing he'd spent two decades wishing existed. New Pitch IT episode on The Vendor Blender ☕ Here's what stuck with me: The playbook. Right now, running critical cloud infrastructure means very expensive, very experienced humans — cloud ops, DevOps, architects — armed with their own tools and their own scripts. Some of it proactive. Most of it reactive. Sound familiar? Bottom-up, not top-down. Shaun's clear this isn't application performance monitoring. It's not watching the app and working backwards. It's asking whether you're consuming the infrastructure properly in the first place. The autonomy ladder. Today: here's what happened, here's why, here's the playbook. Next: here are the actions. Eventually: it just does it — if you decide you trust it. That last bit's the interesting one, isn't it? And the honest one. He's not selling AI as magic. He's selling it as margin. Because the question every MSP owner should be asking is what clients will still pay for in three years' time. He also splits MSPs into three types — traditional, native, and sprinter. Have a listen and work out which one you are. Me: tea. Shaun: coffee, and refreshingly honest about the machine it comes out of.
