Across The Case

A podcast for retail jewelers

Across The Case is a business podcast hosted by Dillan Dove, with 5 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Dillan Dove hosts Across The Case, a business show with 5 episodes published.

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  Episode #6

  The Hard Decision That Changed Everything - Basch Brothers

  Apr 21, 202645 minS1

  <p>What happens when growth isn’t the answer?</p><p>In this episode of Across The Case, I sit down with the Basch Brothers to unpack one of the most honest conversations in jewelry retail—what it really looks like to grow, scale back, and rebuild with intention.</p><p>After expanding to multiple locations, they made the difficult decision to downsize back to one store. What followed wasn’t a step backward—it was clarity. We talk through the realities of growth, the pressure of family business, and how they redefined what success actually means.</p><p>This episode...

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  Episode #4

  Education Over Pressure with Tina Yelton

  Apr 13, 202641 minS1

  <p>What actually separates a great jewelry store from the rest?</p><p>In this episode of Across The Case, I sit down with Tina Yelton of Yeltons Jewelers to break down one of the most overlooked advantages in retail: education and experience.</p><p>Tina shares how her team focuses on making every customer feel at home, why education is the foundation of trust, and how that approach translates directly into stronger relationships and better sales outcomes. We also get into one of the biggest conversations in the industry right now—lab vs natural diamonds—and how to guide cust...

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  Episode #4

  Education Over Pressure with Tina Yelton

  Apr 13, 202641 minS1

  <p>What actually separates a great jewelry store from the rest?</p><p>In this episode of Across The Case, I sit down with Tina Yelton of Yeltons Jewelers to break down one of the most overlooked advantages in retail: education and experience.</p><p>Tina shares how her team focuses on making every customer feel at home, why education is the foundation of trust, and how that approach translates directly into stronger relationships and better sales outcomes. We also get into one of the biggest conversations in the industry right now—lab vs natural diamonds—and how to guide cust...

  ListenShow Notes
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  Episode #3

  Why Your Closing Ratio Matters More Than Your Marketing with Eric Loch

  Apr 1, 202638 minS1

  <p>What separates top-performing jewelry stores from everyone else? It’s not just the product — it’s the process.</p><p>In this episode of <b>Across The Case</b>, we sit down with industry veteran Eric Loch to break down what actually drives performance on the showroom floor. From hiring the right people to tracking closing ratios and building a culture of accountability, Eric shares hard-earned lessons from decades in the business.</p><p><br />This is a conversation about moving beyond product knowledge and building a system that consistently produces results.</p><h3><b>What we cover:</b></h3>Why...

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  Episode #2

  Across the Case - Mens Fashion & Trade show Tips with Sebastian Velasquez

  Mar 6, 202633 minS1

  <p>Men’s jewelry is having a moment—but why now?</p><p>In this episode of Across The Case, I sit down with Sebastian Velasquez, Brand Manager at INOX Jewelry, to talk about the growing opportunity in men’s jewelry and what retailers may be missing. Sebastian brings nearly two decades of industry experience and a unique perspective from working closely with both vendors and retailers.</p><p>We dive into why the men’s category is evolving, what today’s customer is actually looking for, and how brands are thinking differently about product, merchandising, and retail partnerships. We also discu...

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