Across the Funnel

Across the Funnel is a weekly, interview-style podcast series uncovering bits of knowledge from some of the greatest minds in tech. We dig into concrete GTM moves across sales, customer success, and account management so you can build revenue that lasts.Powered by hyperengage & DextegoWant to join in as a guest, drop an email at podcast@hyperengage.io

Across the Funnel is a business podcast hosted by Hyperengage & Dextego, with 192 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Hyperengage & Dextego hosts Across the Funnel, a business show with 192 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #192

  Ep # 192: Speed Beats Capability in Every Build vs Buy Decision ft. David Karp (SVP, Customer Success, Billtrust)

  Aug 18, 202637 min

  In this episode of Across The Funnel , Adil Saleh sits down with David Karp , SVP of Customer Success at Billtrust , to explore how customer success teams can use better customer context, structured data, and AI to operate across larger books of business. David explains why measurable customer value starts with understanding the specific problems of each segment, and why Billtrust keeps renewals within the customer success organization. He breaks down how structured customer data can tell teams whether an account is on or off track without forcing CSMs to piece together information across multiple systems. The conversation also covers customer education beyond product navigation, build-versus-buy decisions, AI's role alongside people, and why CS leaders need to make AI adoption a team capability rather than an individual exercise.

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  Episode #191

  Ep # 191: How A Non-Coder Replaced An Entire Product Team With One Agent ft. Mathias Biilmann (CEO, Netlify)

  Jul 15, 202643 min

  In this episode of Across The Funnel , Adil Saleh sits down with Mathias Biilmann , CEO and co-founder of Netlify, to explore why domain experts, not professional developers, are on track to build most of the software that matters over the next few years. He traces Netlify's addressable market shift from 17 million professional front-end developers to a base measured in the billions, and explains why that changes who the platform needs to serve first. Mathias walks through a real internal example: an HR business partner who replaced Culture Amp with her own sentiment-survey app, built alongside a single part-time developer, cutting out the product-manager-to-engineer translation loop entirely. He also unpacks Netlify's shift from buying point solutions to building homegrown go-to-market agents that watch signals like seat additions and trigger customer success outreach. The conversation closes on the three-part product philosophy guiding how Netlify builds in a world where AI agents keep getting more capable than the humans directing them.

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  Episode #190

  Ep # 190: How to Catch a Bad-Fit Customer Before They Churn ft. Andrew Loomis (VP of Customer Success, Sisense)

  Jun 8, 202642 minS0

  <p>In this episode of Across The Funnel, Adil Saleh sits down with Andrew Loomis, VP of Customer Success at Sisense, to explore how customer success leaders can rethink post-sales execution in an AI-shaped market. Andrew shares why CS teams need to move beyond cadence-based motions and focus more sharply on customer outcomes, predictive health scoring, onboarding risk, and multi-stakeholder alignment. He also breaks down how Sisense is using AI internally, why product expertise is becoming non-negotiable for CSMs, and how disciplined contracts can protect expansion while reducing churn risk.</p>

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  Episode #189

  Ep # 189: Why Post-Sales Messaging Matters More Than Launch Messaging ft. Fahad Aziz (Founder and CEO, PuppyDog)

  Jun 3, 202644 minS0

  <p>In this episode of Across The Funnel, Adil Saleh sits down with Fahad Aziz, Founder & CEO of PuppyDog, to explore why product marketing is becoming one of the most important functions in SaaS growth. Fahad shares lessons from building and exiting Caremerge, explains why customer discovery still matters even in the AI era, and breaks down how faster product releases are forcing teams to rethink onboarding, adoption, customer education, and expansion. The conversation also covers why post-sale customer journeys deserve the same rigor as buyer journeys, how relevant content can reduce churn and increase usage, and why investors now...

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  Episode #188

  Ep # 188: The AI Metric Founders Should Stop Bragging About ft. Jeppe Schytte-Hansen (CEO & Co-Founder, Omnidocs)

  Jun 1, 202648 minS0

  <p>In this episode of Across The Funnel, Adil Saleh sits down with Jeppe Schytte-Hansen, CEO and Co-founder of Omnidocs, to explore how enterprise documet automation is changing in the AI era, why complex industries like legal, recruitment, financial services, and public sector need deep workflow context, and how teams should think about AI pricing, customer success, implementation, and adoption when value is tied to usage, saved time, and business-critical output. They also discuss why customer success should sit across the whole company, how agent-to-agent workflows may reshape recruiting, why AI should help GTM teams identify the right accounts instead...

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