Agency Culture Conversations

What is the secret sauce behind the world’s most successful agencies? It's not just a high-ticket offer or a flawless sales script, it's an exceptional culture that attracts top-tier talent and keeps them for years. Welcome to Agency Culture Conversations , the podcast dedicated to the human side of high-performance scaling. Hosted by the CEO and COO of Agency Workplaces , this show pulls back the curtain on the internal engines of 7 and 8-figure agencies that aren't just winning on the balance sheet, but winning in the hearts of their teams. Each episode, we sit down with founders and leaders who have cracked the code on workplace excellence. These aren't just "feel-good" stories, our guests lead agencies with verified, exceptional culture scores. We dive deep into the tangible strategies they use to build trust, foster innovation, and maintain a competitive edge in a remote, hybrid, or onsite world. In every episode, we explore

Agency Culture Conversations is a society podcast hosted by Unknown Host, with 13 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Agency Culture Conversations, a society show with 13 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #13

  Kevin Delano: How To Scale An Agency Without Scaling Headcount | Agency Culture Conversations Ep. 13

  Jul 31, 20261h 2mS1

  Kevin Delano has been building agencies since 1988. He's had three successful exits, including one that grew to over 400 staff and 100 million in revenue. His current agency, Karma Casting, is his fourth. This time, he chose to build lean, using a tech platform to serve 110,000-plus gig workers across Canada and the U.S. with a team of just 28 people. In this episode, you'll learn: ▸ Why Kevin built lean and tech-driven this time after running a 400-person, 100 million agency ▸ Two hiring philosophies: culture fit for management, skill and AI for gig talent ▸ How Karma has maintained 99% delivery compliance across 1.3 million field hours ▸ The Tasmanian devil star seller who broke every process ▸ How AI is driving 4x code efficiency for their platform ▸ How they survived two years of complete pandemic shutdown ▸ Why "start with the end in mind" changes every decision today ▸ The two mistakes he would refuse to repeat: rushing into partnerships and trying to build an all-A-player team Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at https://agencyworkplaces.com/nomination-form Guest: Kevin Delano, Founder and CEO of Karma Casting Host: Wesley Hoang, COO of Agency Workplaces

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  Episode #12

  Kelsey Iverson: How To Recognize Your Team On A Budget | Agency Culture Conversations Ep. 12

  Jul 24, 202658 minS1

  Kelsey Iverson didn't start in HR. She started as a hostess at 15, worked her way up through hospitality management, and now runs HR at Midwest Direct, a 43-year-old family-owned company with over 200 employees. Along the way, a philosophy-teaching bar manager named Alex saw the leadership in her before she saw it herself. In this episode, you'll learn: ▸ How a philosophy-teaching mentor shaped her leadership approach ▸ What actually keeps people at a company for 20 or 30 years ▸ Why she rejects the "keep work and personal life separate" discourse ▸ How to build a Spirit Team recognition program on essentially no budget ▸ The vendor freebie trick that turns supply orders into employee prizes ▸ Why her company hires from immigrant community organizations and provides bus passes to employees who need them ▸ How caring for employees translates directly into how employees care for customers ▸ The mistake she would refuse to repeat: getting cocky and thinking she was irreplaceable Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at https://agencyworkplaces.com/nomination-form Guest: Kelsey Iverson, HR Coordinator at Midwest Direct Host: Wesley Hoang, COO at Agency Workplaces

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  Episode #11

  Julia Cunha: Why AI Cannot Replace Human In Advertising | Agency Culture Conversations Ep. 11

  Jul 17, 20261h 17mS1

  Julia Cunha is the operational engine behind Agência Lebbe, a 40-person creative agency spread across Brazil. She has spent nearly 30 years moving between advertising agencies and film production, and today her job is to translate a visionary founder's ideas into something the entire team can actually execute. In this episode, you'll learn: ▸ The story behind the name Lebbe and the "less but better" essentialism philosophy ▸ Why hiring for energy and connection beats hiring for pure skill ▸ Why she relocates people inside the agency instead of firing them ▸ How to translate a founder's vision into clear execution for the team ▸ Why CEOs should stay simple in their communication ▸ How older and younger generations use AI completely differently ▸ Why AI cannot replace the human empathy that makes advertising work ▸ The mistake she would refuse to repeat: doing everything by herself Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at https://agencyworkplaces.com/nomination-form Guest: Julia Cunha, Operational Director at Agência Lebbe Host: Wesley Hoang, COO at Agency Workplaces

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  Agency Culture Conversations

  Emma & Courtney: From Account Managers To CEO And COO | Agency Culture Conversations Ep. 10

  Jul 3, 20261h 3m

  Emma and Courtney both joined Working Planet as account managers, one in 2014 and the other in 2017. Ten years later, the agency's original founders retired and handed them the keys. Today, Emma is the CEO and Courtney is the COO of a 23-year-old performance marketing agency that has managed growth for over 200 clients. In this episode, you'll learn: ▸ How two account managers became CEO and COO through a founder-retirement handover ▸ The hardest mindset shift from IC to CEO ▸ How to delegate so the work feeds someone's growth interests ▸ Why they hire math majors and train them on marketing ▸ The kindness rule and how they distinguish kind from nice ▸ Why no client is worth losing a team member over ▸ How two co-founders divide responsibilities and stay aligned over a decade ▸ Open book management: sharing the company numbers with the full team every week ▸ The surprising answer both gave about a mistake they would refuse to repeat 🏆 Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at https://agencyworkplaces.com/nomination-form Guests: Emma (CEO) and Courtney (COO) of Working Planet Host: Wesley Hoang, COO of Agency Workplaces

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  Episode #9

  German, Mica & Lil: How To Build A Culture That Lasts 17 Years | Agency Culture Conversations Ep. 9

  Jun 26, 202654 minS1

  Seventeen years ago, German started a four-person media consultancy in Uruguay. Today, WildFi is a 300-person creative performance agency with offices across eight countries in Latin America. In this episode, German sits down with two of the leaders who helped him build it: Lil, a partner who started as an entry-level campaign manager 15 years ago and worked her way up to Director of Business Intelligence, and Mica, the Strategy Director for Uruguay and Puerto Rico. In this episode, you'll learn: ▸ How WildFi grew from a 4-person startup to a 300-person agency across 8 countries ▸ Why "always in beta" is the philosophy that has kept the company growing for 17 years ▸ The "Creative Performance" operating system that aligns all eight country offices ▸ Why exporting your culture beats hiring local leaders when you open a new market ▸ What makes someone ready to move from IC to leader (it is not the skill set) ▸ The culture-fit-over-skill rule for promotions ▸ How to handle the immediacy mindset of newer generations ▸ Why they refuse to create roles for people, only for company needs ▸ The mistakes each of them would refuse to repeat 🏆 Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at https://agencyworkplaces.com/nomination-form Guests: German (Founder), Lil (Partner), and Mica (Strategy Director) of WildFi Host: Wesley Hoang, COO @Agency Workplaces

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