
Episode #5
From Demos to Outcomes: The New Customer Engineer
Send us a feedback Customer engineering is moving beyond demos, support, and technical enablement. Alex Mihailciuc joins Agentic Pathcast to discuss how AI is changing the role: blending solution engineering, customer success, technical account management, and forward-deployed skills into a more outcome-focused customer function. The conversation covers role convergence, customer continuity, AI-assisted knowledge sharing, and why the real value is not more automation for its own sake, but more meaningful time with customers.






