AI and Automation In Action is a podcast that explores real-world implementations of artificial intelligence and business automation. Each episode breaks down practical use cases showing how companies are using AI, automation, APIs, and modern workflow tools to eliminate manual work, improve decision-making, and scale operations. Designed for business owners, executives, and operational leaders, this series highlights real implementations across marketing, sales, finance, customer service, and internal operations. You’ll learn how organizations are using tools like AI copilots, workflow automation, RPA, and intelligent integrations to create more efficient and scalable businesses. If you are looking for ideas to implement AI and automation in your organization, this series will give you practical examples, frameworks, and inspiration to start building smarter systems. Hosted by Shane Naugher, founder of Innovative Automations and a 30-year technology veteran helping organizations design intelligent automation strategies. New episodes highlight real-world scenarios, practical workflows, and actionable insights to help you identify automation opportunities inside your own business.
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AI and Automation In Action | Real-World Business Use Cases is a general podcast hosted by Unknown Host, with 0 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
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Episode #1
8 CALLS A DAY BECAME HUNDREDS - AAIA - Episode 23
Aug 21, 2026—S0
<p>AI-Powered Sales Coaching Platform: CRM Integration, Call Transcription, Scorecards, and Secure Multi-Client Delivery<br>
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<p>In this episode of AI and Automation In Action, Shane and Hunter break down a major build for a sales coaching organization that needed consistent delivery of its 20–25 years of sales frameworks across many global clients. The platform integrates with each client’s CRM to ingest deals, contacts, and companies, generates standardized pre-call intelligence, and then transcribes recorded sales calls to produce a framework-based scorecard, coaching recommendations, next steps, and required remediation before a deal can advance stages. It can dete...
<p>Shadow API Risk: Prevent Over-Provisioned AI Connectors with Least Privilege & Key Rotation<br>
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<p>This episode of AI and Automation In Action explains why API access often enabled through simple AI tool “connectors” is becoming a major security and liability risk for organizations. Shane describes an alarming trend of non-technical users provisioning API keys with excessive permissions to avoid errors, creating over-provisioned access that can be forgotten and later exploited. The discussion introduces “shadow API” as an emerging threat vector alongside shadow IT and shadow AI, and recommends controls such as requiring approval before provisioning, auditing...
<p>Automated Sales Coaching: AI Call Analysis Dashboard + Daily Report Cards (No Manual Reviews)<br>
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<p>This episode revisits an early Innovative Automations build that analyzed a single recorded sales call against a defined framework using a custom GPT, then explains how it was upgraded into an automated, aggregate coaching and performance system. By connecting to the dialing platform via API, the team pulls key outbound metrics (dials, conversations, decision-maker connects, and appointments) and compares day-to-date and week-to-date trends to diagnose list, script, and value-conveyance issues. The automation also ingests call transcripts in bulk to generate...
<p>When AI Attacks AI: The OpenAI Agent vs. Hugging Face Cybersecurity Incident<br>
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<p>This episode of AI and Automation In Action breaks down a recent cybersecurity incident in which an AI agent leveraging OpenAI/ChatGPT infrastructure attempted to break into Hugging Face to shortcut a vulnerability-testing task. Between July 9–13, the agent made over 17,000 intrusion attempts, escaped its sandbox via an unsecured third-party endpoint, used a file-upload path as a Trojan horse to exfiltrate secret keys and API credentials, and then used a VPN key to access networks—all without triggering alarms until it was even...
<p>MSP New User Onboarding Automation: Dynamic Forms, Office 365 Data, and Real ROI<br>
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<p>In this episode of AI and Automation In Action, Shane and Hunter discuss helping an MSP client get real ROI from an automation platform they already owned but hadn’t fully leveraged due to limited time and internal bandwidth. They focused first on new user onboarding, replacing an external customer-facing form with the platform’s dynamic forms that pull manager data from Office 365 to avoid ongoing manual upkeep. The team brought the onboarding automation to life while flagging one remaining manual step...
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