AI-First Podcast

AI is changing how we work, but the real breakthroughs come when organizations rethink their entire foundation. This is AI-First, where Box Chief Customer Officer Jon Herstein talks with the CIOs and tech leaders building smarter, faster, more adaptive organizations. These aren’t surface-level conversations, and AI-first isn’t just hype. This is where customer success meets IT leadership, and where experience, culture, and value converge.If you’re leading digital strategy, IT, or transformation efforts, this show will help you take meaningful steps from AI-aware to AI-first.

AI-First Podcast is a technology podcast hosted by Box, with 22 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Box hosts AI-First Podcast, a technology show with 22 episodes published.

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  Episode #22

  How Denver is Leapfrogging the Private Sector in AI Innovation | Box AI-First Podcast EP 22

  Jun 3, 202630 minS0

  <p>Can the public sector actually innovate faster than private enterprises? In this episode of the AI First Podcast, we sit down with Suma Nallapati, Chief AI and Information Officer for the City and County of Denver, to discuss how Denver is using customer obsession and cutting-edge AI to transform resident services.</p><p>Suma shares how Denver is leveraging "Sunny"—a secure, encapsulated GPT-powered assistant integrated with Salesforce and MuleSoft—to handle 311 resident inquiries 24/7 in 72 different languages. Discover how they slashed transaction costs from $4.75 with human agents down to just $35 cents per transaction, and how they are streamlining complex lice...

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  Episode #21

  How ANL turned its research library into an AI powerhouse | Box AI-First Podcast EP 21

  May 6, 202632 minS0

  <p>What happens when one of America's most cutting-edge research labs puts AI to work protecting the very discoveries it's designed to accelerate?</p><p>In this episode of the AI First Podcast, Jon Herstein, Chief Customer Officer at Box, sits down with Jesse Henning, Library and Information Manager at Argonne National Laboratory, one of the U.S. Department of Energy's premier research institutions. Jesse digs into how Argonne is using AI to accelerate scientific discovery, from streamlining document review and publication workflows to helping researchers surface insights across thousands of technical reports.</p><p>Learn how they're balancing the...

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  Episode #20

  How WongDoody keeps humans in the lead with AI | Box AI-First Podcast EP 20

  Apr 22, 202624 minS0

  <p>How do you balance the endless potential of AI with the need for strict control?</p><p>In this episode of the AI First Podcast, Jon Herstein, Chief Customer Officer at Box, sits down with Jeff Chambers, VP of IT Technology at WongDoody an Infosys Company, a global creative technology company. Jeff digs into how WongDoody is using AI to drive innovation, from automating workflows to enhancing digital marketing strategies for global brands.</p><p><br>Learn how they’re balancing the power of AI with strong governance, ensuring security and privacy while embracing new technology. Jeff also discusses th...

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  Episode #19

  How NOVO Construction put AI to work and built a smarter content foundation | Box AI-First Podcast EP 19

  Apr 8, 202625 minS0

  <p>Ready to see how AI is revolutionizing the construction industry?</p><p>In this episode of the AI First Podcast, Jon Herstein, Chief Customer Officer at Box, speaks with Colin Stoner, Chief Innovation and Information Officer at NOVO Construction, about the cutting-edge ways AI is reshaping operations on the job site and in the office. From automating tedious tasks like processing certificates of insurance to improving coordination across multiple teams and projects, Colin explains how technology is driving efficiency and reducing manual workloads.</p><p><br>Learn about NOVO Construction's innovative approach to digital transformation, how they're using AI...

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  Episode #18

  Why AI Adoption Is Like Jazz — BTS on What Makes Pilots Stick | Box AI-First Podcast EP 18

  Mar 25, 202631 minS0

  <p>Many are confusing AI adoption with AI access.</p><p>In this episode of the AI First Podcast, Jon Herstein, Chief Customer Officer at Box, speaks with Peter Mulford, EVP and Chief Artificial Intelligence Officer at BTS, and Ranjit Pookkottil, Global Head of Global IT and Compliance at BTS about the real journey of AI adoption in enterprise environments. Peter and Ranjeet share their firsthand experience navigating the complexities of integrating AI, overcoming resistance, and driving meaningful change within organizations. </p><p>They discuss how AI can alter workflows, from boosting operational efficiency to redefining business outcomes, while emphasizing...

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