AMC Connects

AMC Connects: Authentic conversations connecting the Rome Health community. Hosted by President/CEO AnneMarie Czyz, featuring interviews with staff, leaders, and experts—plus updates on new doctors, procedures, and innovations. Inspiration and insights from the heart of Central New York healthcare. New episodes weekly—subscribe today!

AMC Connects is a health podcast hosted by Unknown Host, with 35 episodes on record and a Required Pod Score of 80.

Unknown Host hosts AMC Connects, a health show with 35 episodes published.

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  Episode #38

  AMC Connects "All Things Scott Burns"

  Sep 30, 202618 minS1

  In this episode of AMC Connects, Rome Health President & CEO AnneMarie Czyz (AMC) sits down with Chief Quality Officer Scott Burns for a focused update on quality, safety, and access at Rome Health. Scott shares progress on the organization's big quality goals, including: CMS Star ratings and Leapfrog safety grades Readmission reduction efforts (virtual nursing and CDI work) Patient Safety Indicators (PSI) and hospital-acquired conditions Strong improvements in pressure injury prevention Sepsis and stroke program performance Infection prevention focus (including MRSA and C. diff opportunities) Frontline team engagement, evidence-based practice, and the goal of a restraint-free environment You'll also hear about the power of understanding the "why" behind the work, the impact of everyday actions across every patient encounter, and how the entire organization continues to push toward safer, higher-quality care for the community. As always, AMC invites your feedback—what's working, what you'd like to see more of, and whether you'd like AMC Connects to continue into 2027. Drop your thoughts in the comments or the mailbag!

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  Episode #37

  AMC Connects "Spirit of Rome"

  Sep 23, 20266 minS1

  Join us for a special on-location edition of AMC Connects as we crash the Rome Health Foundation's annual Spirit of Rome event at the gorgeous Woods Valley. Beautiful weather, great people, and a whole lot of community love — what more could you ask for? We're catching up with Chet DiBari III talking about why this night means so much, how the community keeps showing up, and the incredible support pouring in for Mohawk Valley Gives. Plus… yes, we bring up the infamous stress ball incident with Ryan Thompson. You're welcome. Come hang out with us for a night that celebrates everything wonderful about the Mohawk Valley.

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  Episode #35

  AMC Connects "Are you ready for some CareSync?"

  Sep 9, 2026—S1

  In this episode of AMC Connects, guest host Ryan Thompson, Chief Operating Officer at Rome Health, checks in on how the organization is delivering on its mission of providing quality healthcare with compassion. Ryan shares impressive year-to-date numbers — including projections of hospital patients, emergency department visits, and outpatient encounters. Then Ryan moves on to highlight a grateful patient story that shows the real impact of the care team. Special guest Nancy Levett, Chief Information Officer and CareSync Program Director, returns to give a full update on the CareSync project (Rome Health's new electronic health record implementation with Meditech). You'll hear: What's been happening behind the scenes since vendor selection Staffing progress and the key roles being filled (project managers, core team leads, trainers, SMEs, and super users) The near-term timeline and path to the November 2027 go-live How the team is approaching workflows, hardware, and revenue cycle partnerships What a true "Super Bowl win" looks like for CareSync and the entire organization. Plenty of football analogies (and some friendly Bills vs. everyone else banter) along the way.

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  Episode #34

  AMC Connects "Listening is Key"

  Sep 2, 202623 minS1

  AnneMarie returns with another informative episode of AMC Connects, and this time she sits down with Kristin West, Director of Risk Management and Compliance at Rome Health. Kristin gives us an inside look at how she approaches her role and why one of the most important things she can do is simply listen. Whether it's a concern raised by a staff member or an issue brought forward by a patient, Kristin explains how taking the time to hear people out can make a meaningful difference. In this episode, Kristin shares how feedback from both staff and patients helps Rome Health identify opportunities for improvement, strengthen communication, and create a better experience and environment for everyone. Because sometimes, making healthcare better starts with something as simple — and as important — as listening.

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  Episode #33

  AMC Connects "Final Phase"

  Aug 19, 202612 minS1

  Summer's winding down, the New York State Fair is almost here, and Rome Health is still full steam ahead! In this special edition of AMC Connects, President & CEO AnneMarie Czyz takes us on an exclusive behind-the-scenes tour of the final phases of the Master Facility Plan with Chief Operating Officer Ryan Thompson. Celebrate a year of transformation: the new surgical wing, the opened PACU, endoscopy, and pre/post units, and the incredible patient feedback pouring in. Then get a first look at the brand-new staff support and locker room spaces—complete with collaborative break areas, assigned lockers, gender-neutral options, and modern showers that will finally give our teams the rest and recharge space they deserve. Ryan also shares what's next (hello, control room completion by mid-October!), plus exciting updates on CareSync, a faster MRI, rural health grants, Convenient Care at Turning Stone, and so much more of the growth and energy happening across the network. From cleanup days and medical staff milestones to community partnerships and staff-focused upgrades—this is Rome Health in action. Tune in for the tour, the gratitude, and the momentum that keeps building! Watch now and stay connected.

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