About the Arum AI Insights podcast Arum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real! In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries. If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you! About Arum Global We have been global leaders in collections and recoveries for 25+ years. We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes. We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector. Our unique
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Arum AI Insights is a business podcast hosted by Arum Global, with 22 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
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Arum Global hosts Arum AI Insights, a business show with 22 episodes published.
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Episode #10
Season finale: What we’ve learned and what’s next for collections
Aug 29, 202512 minS2
<p>In this finale episode, we reflect on the journey so far and look ahead to what’s next for the collections and recoveries industry. Across the series, we’ve explored how AI, regulation, and transformation are reshaping the way organisations operate. This episode brings those themes together, highlighting the key lessons we’ve learned, and the trends set to define the future.</p><p>We share five takeaways: AI is a force multiplier but not a silver bullet; compliance now demands continuous oversight; system implementations are business-wide transformations; people are as important as platforms; and the winners are those who tu...
Avoiding mistakes that derail collections system implementations
Jul 31, 202510 minS2
<p>In this episode, we explore the seven most common mistakes organisations make during collections system implementations, and how to avoid them. Drawing on insights from over 500 global implementations, we highlight the challenges that can derail even the most well-intentioned projects and share practical strategies for getting it right.</p><p>Whether you're at the early planning stage, mid-flight, or facing post-go-live issues, this episode offers actionable guidance to help de-risk your programme and deliver real business value.</p><p>We cover:</p><p>1. Treating the implementation as purely a technology project</p><p>2. Underestimating data migration complexity</p><p>3...
Preparing for the FCA’s 2025 Product Sales Data regulation
Jul 9, 20258 minS2
<p>In this episode, we examine the Financial Conduct Authority’s upcoming Product Sales Data (PSD) regulation, which will take effect in Q3 2025. PSD represents a major shift in regulatory expectations, requiring firms with more than £20 million in outstanding balances or new advances to submit comprehensive, near real-time data on product performance. This change aligns with a global movement towards more data-driven supervision, where regulators demand faster, more accurate insights to protect consumers.</p><p>Firms that do not prepare adequately face significant risks, including operational disruption from inadequate systems, regulatory penalties for poor-quality or late submissions, and the strain of...
<p>In this episode, we explore how Artificial Intelligence (AI) and Large Language Models (LLMs) are transforming the way organisations deliver collections and recoveries system implementations, upgrades, and migrations. AI is now helping accelerate delivery, reduce risk, and improve quality across industries including financial services, utilities, telecoms, and government.</p><p>We share how AI is being used to speed up requirements gathering by processing legacy documents and generating draft outputs, improve design accuracy by validating rules and identifying inconsistencies early, and enhance testing through automated script generation and data reconciliation. Throughout, we highlight our “mask-share-generate-restore” framework, a secure, responsible appr...
<p>In this episode, we explore how organisations can strengthen governance and oversight to improve outcomes for all consumers, especially those in vulnerable circumstances. Reflecting on findings from the FCA’s recent review of consumer vulnerability, we highlight the challenges many firms face and why addressing them is so critical.</p><p>We share six key areas where we’ve helped organisations build stronger frameworks: keeping policies up to date and accessible, delivering continuous and practical training for agents, embedding robust quality assurance processes, tracking meaningful performance metrics, establishing clear oversight and escalation routes, and reinforcing risk and control frameworks. Thro...
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