Asia InsurTech Podcast
EP 245 – Can Insurers Move From Claims to Care With Embedded Health? – Shane Di and Sebastien Gaudin – The CareVoice
<p >Embedded health is transforming the traditional role of insurers from passive claim-payers to active partners in their customers’ health journeys. By integrating health services—like wellness tools, virtual care, and personalized health content—directly into existing insurance apps and digital platforms, insurers can offer continuous value beyond claims.</p> <p >This shift not only enhances customer satisfaction and engagement but also drives tangible business outcomes, such as improved retention, increased acquisition, and reduced operational costs. The key is embedding these services where customers already are—whether in insurance apps, distribution channels, or even lifestyle and retail platforms.</p> <p >In this...
