
At Your Convenience
Here’s what it takes to be a convenience-store winner
In this episode of “At Your Convenience,” CSP Editor Chuck Ulie talks with Suzanne Kramer, vice president of human resources, and Alan King, director of training, both from Rutter’s, about the convenience-store being a finalist in the 2026 CSP Intouch Insight Mystery Shop audit. The three at spoke Aug. 4 at CSP and Informa Connect’s Outlook Leadership event , held in Rancho Palos Verdes, California, the day before Rutter’s was announced as the winner . Rutter’s had a perfect score in the employees section of the revealed audit of the Mystery Shop contest—and the two discuss why people should want to work at Rutter’s and what the company’s strategy is for retaining that perfect score. On the podcast, Kramer and King also talk about what makes a management team work together smoothly and successfully with hourly employees, store interior, restrooms, fountain drinks, the importance of employees wearing the proper clothes, and more. “At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

