
Batty on Air
Dear Lufthansa, Even Ryanair Is Taking Notes
A nature documentary about a loyalty programme in decline. Observe: the Miles & More, one of the largest specimens of its kind, attempting something rarely seen in the wild — the systematic alienation of everyone who loves it. Halved status validity. Surcharges for the first row of Business Class. An "International Surcharge" on flights that were already international. All announced as "enhancements." Meanwhile, somewhere in Ireland, Mr O'Leary is taking notes. And the herd has quietly begun its migration.

