
Episode #632
Stewart Hirsch: How Lawyers Win More Clients by Being Human, Not By Being “Salesy”
What if your biggest business-development advantage wasn’t your legal skill, but how you make people feel? In this episode, you’ll hear how a former big-firm lawyer turned coach built a decades-long career helping attorneys grow their books by leading with listening, caring, and genuine relationships. In this episode, Steve Fretzin and Stewart Hirsch discuss: Why “how you make people feel” drives business development Lessons from watching a non-lawyer sell through listening and care Stuart’s journey from law firm associate to in-house to full-time coach Shifting from marketing to true business development in law firms Practical habits: following up, setting next steps, and thinking like in-house counsel Key Takeaways: Technical excellence is now table stakes; the differentiator is how you treat people and how you make them feel in every interaction. Deep, genuine listening often outperforms sophisticated “pitches” when it comes to earning trust and long-term business. Careers can pivot powerfully when you follow the work that energizes you, even if it means turning down “dream” jobs that would pull you off your path. Consistent follow-up and always setting clear next steps are two of the most reliable habits for building a strong book of business. To serve in-house clients effectively, outside counsel need to think like business decision-makers, not just risk-spotters, and offer practical, directional advice. "Start with the attitude of caring and curiosity." — Stewart Hirsch Check out my new show, Be That Lawyer Coaches Corner, and get the strategies I use with my clients to win more business and love your career again. Join the Be That Lawyer Community and connect with ambitious lawyers who are serious about growing their book of business, strengthening their brand, and becoming confident, consistent rainmakers. Ready to go from good to GOAT in your legal marketing game? Don’t miss PIMCON—where the brightest minds in professional services gather to share what really works. Lock in your spot now: https://www.pimcon.org / Thank you to our Sponsor! LEX Reception: https://www.lexreception.com/partners/bethatlawyer Rankings.io: https://rankings.io/ Lawyer.com: https://www.lawyer.com/ Ready to grow your law practice without selling or chasing? Book your free 30-minute strategy session now—let's make this your breakout year: https://fretzin.com/ About Stewart Hirsch: Stewart Hirsch, Esq. is the Managing Director of Strategic Relationships, LLC, where he serves as an executive leadership and business development coach, consultant, and facilitator. Drawing on over 20 years of experience practicing law—both in-house at major corporations like Staples, TJX, and Welch's, as well as in private practice—he helps lawyers, C-suite executives, and professional services leaders build high-impact client relationships, navigate complex communications, and accelerate career growth. Recognized as a top business development coach by Massachusetts Lawyers Weekly, Stewart also acts as a Senior Coach for Trusted Advisor Associates, designs interactive corporate workshops, and serves as a career coach for members of the Association of Corporate Counsel. Connect with Stewart Hirsch: Website: https://strategicrelationships.com/ LinkedIn: https://www.linkedin.com/in/stewarthirsch/ Connect with Steve Fretzin: LinkedIn: Steve Fretzin Twitter: @stevefretzin Instagram: @fretzinsteve Facebook: Fretzin, Inc. Website: Fretzin.com Email: Steve@Fretzin.com Book: Legal Business Development Isn't Rocket Science and more! YouTube: Steve Fretzin Call Steve directly at 847-602-6911 Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.






