
Episode #450
450: Saving a Struggling Pilates Studio: Live Coaching With Mike Arce
Struggling pilates studio owner goes viral asking for help -- Mike Arce coaches her live on numbers, retention, ads, and pricing. Jess Landar runs a struggling pilates studio in Auckland, New Zealand. She posted on Instagram that she needed help, so Mike reached out and turned it into a live gym business audit. This is Part 1 of a two-part series. Her studio peaked at $15,000 NZD a month and had dropped to $10,000 when they sat down. Mike walks through her gym churn rate, her lifetime value, her ad data, and her pricing structure, and shows her the exact math that would triple her book of business without adding a single new member. This episode is for any struggling pilates studio owner, or any boutique fitness studio owner who feels like they are doing everything right and still losing ground. Mike coaches her live the same way he coaches the studios inside GSD Gyms, using real numbers instead of guesses. Part 2 covers her retention plan and her sales process. In this episode you'll learn: β Why her ad costs looked expensive but were actually some of the best Mike has seen β The churn math that shows what her book of business is really worth β How dropping churn from 11.3% to 4% could triple her lifetime value without a single new member β The three ways to grow revenue, and why only one made sense for her right now β The three ways to get more members, and the three ways to improve retention β Why community, not results, is now the number one reason people join and stay in a boutique studio β The four levels of certainty every prospect needs before they buy β Why her 12% close rate is actually better than it looks once you see the real math β The CRM and automation setup Mike recommends for following up with every lead β Why simplifying her four pricing tiers down to three could change her close rate β The homework Mike gave her to complete before Part 2 If you have ever felt like you are doing everything right and still losing ground, this live audit shows you exactly where to look first. Timestamps: β 0:00 Jess's viral Pilates studio story and why this episode exists β 1:34 Welcoming Jess to the podcast β 4:18 Studio peak revenue versus current revenue β 5:31 Revealing an 11.3% monthly churn rate β 7:32 Calculating her lifetime value and book of business β 10:11 What her book of business would be worth at 4% churn β 13:00 Her sales rate versus her attrition rate β 14:14 Three ways to increase revenue β 19:58 Three ways to improve retention β 33:00 Paid, earned, and owned leads β 36:09 The four levels of certainty before someone buys β 41:11 Reviewing her actual ad numbers β 1:10:33 Setting up a CRM and automation for lead follow-up β 1:24:31 Simplifying her pricing to three tiers β 1:27:14 Homework before Part 2 100K Plan: https://www.youtube.com/watch?v=uMPx7b3_LOA Behind Gym Doors Podcast Playlist: https://www.youtube.com/playlist?list=PLnwaMl7Us7dAkfE6idQW56EYkEEQ2E5eE Go High Level (CRM Mike uses and recommends): https://www.gohighlevel.com/?fp_ref=gsd-company11 Pricing Episode Mike References β "The Decoy Effect: How to Structure Your Gym's Pricing to Close More Members": https://www.youtube.com/watch?v=Uzb8xuTOA4A Want an ad agency referral? DM GSD Gyms on Instagram: https://www.instagram.com/gsdgyms Connect with Jess Landar: Instagram: https://www.instagram.com/thereformerlibrary Mike walks Jess through the same math and process he uses with the $100K a month studios inside GSD Gyms. The plan behind how we get gyms there is right here. Turns out her ads were never the problem.

