Behind the Ops

Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution.Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses.Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth.🗓 New episodes drop every Thursday at 8:00 AM ET.Because scaling shouldn’t feel like guessw

Behind the Ops is a business podcast hosted by Christen Belcher, with 22 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Christen Belcher hosts Behind the Ops, a business show with 22 episodes published.

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  Episode #22

  SE01 E22 Building a Business from the Ground Up | With Jeff Kallil

  Apr 2, 202636 minS0

  <p>In this conversation, Jeff Kallil shares insights from his extensive experience in entrepreneurship, discussing the various companies he manages and the unique challenges each presents. He emphasizes the importance of a builder mindset, operational strategies tailored to different brands, and the necessity of testing and learning from failures. Jeff also highlights the significance of leadership clarity, identifying operational gaps, and the need for alignment within teams. He concludes with valuable advice for aspiring entrepreneurs about leveraging strengths and embracing risks.</p><p>We hope you enjoyed this episode of Behind the Ops! <br>- Christen and the Behind the O...

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  Episode #21

  SE01 E21 Navigating the Challenges of Entrepreneurship | With Allen Porter

  Mar 26, 202627 minS0

  <p>In this conversation, Allen Porter shares his entrepreneurial journey, detailing his experiences in real estate, senior housing, and the brewing industry. He discusses the importance of scalability, the challenges of managing multiple ventures, and offers valuable advice for aspiring entrepreneurs. Allen also touches on his innovative work in cannabinoid products, emphasizing the need for adaptability and support in business.</p><p>We hope you enjoyed this episode of Behind the Ops! <br>- Christen and the Behind the Ops Podcast team :)</p><p>Connect with me:<br>LinkedIn - https://www.linkedin.com/in/christenldeeb/</p><p>Listen to B...

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  Episode #20

  SE01 E20 The Evolution of Roles in Manufacturing | With Meredith Shay

  Mar 19, 202633 minS0

  <p>In this conversation, Meredith Shay, Owner, President and CEO of InCord, discusses the unique operational dynamics of her safety netting manufacturing company. She highlights the importance of efficiency in a job shop environment, the evolution of roles within the company, and the critical nature of communication and safety in operations. Meredith also shares insights on fostering a culture of trust, the significance of training, and the balance between speed and safety in production. She reflects on her leadership journey and offers advice for aspiring entrepreneurs.<br>We hope you enjoyed this episode of Behind the Ops! <br>- Christen a...

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  Episode #19

  SE01 E19 The Hidden Problem in Mental Health Care | With Jacques Jospitre

  Mar 12, 202634 minS0

  <p>In this episode, Dr. Jacques Jospitre, psychiatrist and Co-Founder and CEO of SohoMD, shares how he built a modern mental health practice focused on delivering high-quality, affordable psychiatric care.</p><p>Dr. Jospitre discusses his journey from physician and department director to entrepreneur and explains how SohoMD combines conventional psychiatry with integrative and functional medicine to address the root causes of mental health conditions.</p><p>He also explores how data, clinical protocols, and decentralized team structures helped the company scale across multiple states while maintaining high standards of care. Looking ahead, Dr. Jospitre shares his vision for the...

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  Episode #18

  SE01 E18 Scaling a Law Firm Nationwide | With Rob Levine

  Mar 5, 202634 minS0

  <p>In this episode, Rob Levine shares his inspiring journey from law enforcement to becoming a successful attorney and entrepreneur. He opens up about building and scaling multiple businesses, including his law firm and legal solutions companies, while creating a recognizable national brand.</p><p>Rob dives deep into the importance of marketing, branding, and company culture in the legal industry. He discusses the operational challenges of managing remote teams and international offices, and how strategic systems and leadership play a key role in sustainable growth.</p><p>He also shares his vision for the future including national expansion and...

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