Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation

Join us as we dive deep into the world of digital transformation with real-life stories of breakthroughs and challenges from the front lines. In each episode, we'll sit down with industry experts, AND Digital consultants, and other influential figures in the technology space to hear about their personal experiences of leading digital transformation initiatives. We'll explore what worked, what didn't, and the lessons learned along the way.

Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation is a technology podcast hosted by AND Digital, with 19 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

AND Digital hosts Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation, a technology show with 19 episodes published.

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  Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation

  Reinvention, resilience & the realities of digital leadership

  Nov 14, 202558 minS0

  <p>What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains.<br/><br/>We get specific about crisis execution and lasting impact. You’ll hear how contactless click‑and‑collect launched in just three weeks to keep essential tech in homes, an...

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  Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation

  The cost of getting customer experience wrong

  Jun 10, 202559 minS0

  <p>The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies.</p><p>Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a similar number admit they’ve lost customers as a result. Yet organisations still favour efficiency over experience, often choosing to ap...

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  Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation

  The Telegraph's digital evolution

  May 29, 202559 minS0

  <p>What happens when centuries of tradition collide with rapid technological change? In this episode, we sit down with Toby Wright, Group Chief Technology Officer at the Telegraph Media Group, who shares his remarkable 18-year journey steering one of Britain's most venerable news organisations through waves of digital disruption.<br/><br/>Toby's story begins unconventionally—working free night shifts at Intel as a teenager before climbing through the tech ranks. His candid reflections on experiencing heart failure at his desk in 2014 provide a powerful wake-up call about work-life balance in high-pressure technology roles. "Whenever your children know the names of al...

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  Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation

  How AI and data are revolutionising customer loyalty programs

  Apr 2, 202558 minS0

  <p>Join us for an insightful episode with Liz Gaskin-Payne, a leader at IAG Loyalty, as we explore the fascinating world of customer loyalty programs and digital transformation. Liz shares her unique career journey, beginning as a broadcast engineer and evolving into a pivotal figure in loyalty management. Throughout her journey, she has developed invaluable skills that revolve around problem-solving, customer engagement and strategic thinking.<br/><br/>In this episode, we delve into how data and AI are reshaping customer experiences in a rapidly changing landscape. Liz discusses the importance of personalisation in loyalty programs and the necessity of understanding...

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  Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation

  Creating Winning Teams: Lessons from sports and airlines

  Mar 3, 20251h 6mS0

  <p>How can sports shape leadership? In this episode, Dan Jowett, Senior Manager at Etihad Airlines, shares how coaching elite football teams influenced his leadership style. From his civil service roots to British Airways and Etihad, Dan’s journey offers insights into resilience, emotional intelligence, and team dynamics.</p><p>Discover how diverse “rainbow teams” drive innovation, why asking the right questions matters, and how aligning teams toward a common goal fosters success. Dan also unpacks the role of trust, managing change, and how data-driven innovation is transforming aviation. </p><p>Visit AND Digital's website here for the latest episodes and to...

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