
Episode #87
How AI Is Transforming Business Messaging with Pushpendra Singh
The conversation explores how business messaging has evolved beyond simple notifications into two-way customer journeys where people can ask questions, resolve issues, discover offers, make purchases and increasingly interact with AI-powered agents. They also discuss how messaging can help transform customer care from a traditional cost centre into a potential revenue channel, while improving convenience and customer experience. In this episode: Why telcos and technology platforms need each other The evolution of WhatsApp, RCS and business messaging How AI is changing customer service and conversational commerce Why customers may prefer messaging over apps and call centres Turning customer service from a cost centre into a profit centre How telcos can approach digital transformation Why two-way messaging matters Business messaging adoption across different global markets The role of AI agents in the future of customer communication Why businesses shouldn't judge messaging purely by cost per message Build vs buy when adopting new messaging technology As AI makes conversations smarter and messaging platforms become more capable, the opportunity is no longer just about sending messages. It's about building better customer journeys. Watch the Full Episode and Follow us on Social Media! ↓ Instagram: https://www.instagram.com/belowthefoldpodcast/ YouTube: https://www.youtube.com/@BelowTheFoldPodcast TikTok: https://www.tiktok.com/@belowthefold?lang=en Linktree: https://buff.ly/3VF3s4Q Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

