
Episode #16
From CFO to CEO: How Financial Thinking Shapes Better SaaS Leadership - with Rut Steinsen
How does a CFO think differently when they become CEO? Rut Steinsen, CEO of SimplyBook.me, joins Michael Jäger to discuss how financial discipline, operational efficiency, and long-term strategic thinking influence leadership in a growing SaaS company. Having started her journey as CFO before stepping into the CEO role, Rut shares practical lessons on scaling teams, aligning departments, measuring what matters, and making better decisions with a financial lens. In this episode: ✌️ Win #1 — Data-driven marketing allocation: how SimplyBook.me used performance measurement to identify that Google Search dramatically outperformed Display campaigns and reallocated budget accordingly. ✌️ Win #2 — AI-powered customer support: how an in-product AI assistant reduced support demand while helping customers discover and use more of the platform's 70+ features. Fail — Voice booking before its time: why SimplyBook.me launched voice-based appointment booking years before AI made the experience intuitive, and what they learned about timing innovation to market readiness. Whether you're a SaaS founder, CEO, CFO, operator, or revenue leader, this episode offers a practical framework for combining financial thinking with strategic leadership to build a more resilient business. Connect with Rut: LinkedIn: https://www.linkedin.com/in/rutsteinsen/ SimplyBook.me: https://simplybook.me ️ Beyond Revenue is hosted by Michael Jäger, Managing Partner at Cremanski & Company. New episodes every Friday. ⏱️ Episode Timestamps 00:00 — Intro & Rut's background 01:13 — Transitioning from CFO to CEO 03:05 — Finance and strategy in SaaS leadership 04:51 — Banking lessons applied to company building 05:54 — Workshop-driven strategy and team ownership 09:23 — Win #1: Google Search vs Display advertising 12:04 — Win #2: AI assistant for customer support 14:02 — The fail: launching voice booking too early 15:46 — Key lessons for SaaS operators 18:38 — Where to connect with Rut

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