Booked Solid: The Home Service Growth Podcast

Most home service companies don’t have a lead problem. They have a missed call and slow follow-up problem.On this podcast, Jeff shares simple strategies to help plumbing, HVAC, electrical, roofing, and other home service businesses capture more calls, follow up faster, and turn more leads into booked jobs.You’ll learn practical systems for:• capturing missed calls• automating follow-up• improving response speed• increasing booked jobs• generating more revenue from the leads you already haveIf you run a home service company and want to stop losing jobs to competitors, this podcast will show you how.

Booked Solid: The Home Service Growth Podcast is a business podcast hosted by Jeff Middleton, with 174 episodes on record and a Required Pod Score of 80.

Jeff Middleton hosts Booked Solid: The Home Service Growth Podcast, a business show with 174 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #174

  The Confirmation Text: One Message That Protects Jobs You Already Booked

  Sep 17, 20265 min

  Most home service owners chase new leads, but the job that really hurts is the one that was already booked and then fell apart. A customer says yes, the technician shows up, and the driveway is empty. That missed appointment costs time, fuel, and revenue. In this episode, Jeff explains why a booked job isn't actually secured until the customer confirms it. You'll learn a simple two-part confirmation system: send a text right after every booking with the date, time, service, and address, and ask the customer to reply with a quick confirmation. Then follow a no-reply rule: if you don't hear back within a few hours, call or text to confirm or rebook. This system catches forgotten appointments, doubles as a reminder, and gives customers an easy way to change plans before it costs you a truck roll. It works for plumbing, HVAC, electrical, roofing, and any trade that runs a schedule. No fancy software required. Just a template, a little consistency, and the commitment to protect every job you've already earned.

  ListenShow Notes
• 

  Episode #173

  The On-Hold Leak: How to Stop Callers From Hanging Up Before You Answer

  Sep 16, 20265 min

  Most home service owners assume every lost call is a missed call. But some of your best leads hang up while they're waiting on hold—before your team even says hello. In this episode, Jeff explains why on-hold time is a silent revenue leak and how to plug it without adding office staff. You'll hear a relatable example of an HVAC company that lost a $4,200 replacement job because the homeowner waited 90 seconds and called the next competitor. Then Jeff breaks down the key insight: callers are impatient, and every extra ring or minute on hold makes them more likely to leave. He shares two practical fixes you can use today—set up a virtual callback option so callers can request a return call instead of waiting, and record a short on-hold message that sets expectations and invites callers to text for faster service. This episode also points you to the free guide 107 Quick Wins for Home Service Businesses at ProfitPulse.biz. If you want to stop losing jobs to the competition, this episode will show you how to turn hold time into booked revenue.

  ListenShow Notes
• 

  Episode #172

  The Missed Call Text: Win Back Lost Jobs in 30 Seconds

  Sep 15, 20265 min

  In this episode, Jeff shows you why most home service companies lose jobs not because they don't get calls, but because they miss them and fail to respond in the way customers prefer. You'll learn the exact text message script to send when you miss a call, how to set up a simple auto-text system without fancy software, and a follow-up sequence that wins back even the most impatient customer. Plus, a real-world example of a plumbing company that recovered 20% of its missed calls in one week. If you're tired of watching leads slip through the cracks, this episode gives you a practical, low-cost system to start booking more jobs today. You'll walk away knowing exactly what to do the next time you miss a call, and how to turn that missed opportunity into a paying job.

  ListenShow Notes
• 

  Episode #171

  The After-Hours Answering Plan: Win Emergency Calls While Your Competitors Sleep

  Sep 15, 20267 min

  Most home service owners think after-hours calls are a lost cause. They aren't. When a water heater floods at 7 PM or the AC dies on a Saturday, homeowners call multiple companies. The first one to answer gets the job. In this episode, Jeff walks through a practical after-hours answering plan that separates true emergencies from next-morning calls, sets clear expectations with callers, and uses call forwarding and a simple triage script to capture revenue while your competitors let the phone ring. You'll learn why after-hours leads are often your highest-intent opportunities, how to build a three-question emergency script, and how to follow up with non-emergency callers first thing in the morning. No call center needed. No 24/7 commitment. Just a clear system that makes it easy for homeowners to reach you when it matters most. If you've been leaving money on the table after 5 PM, this episode shows you exactly how to start collecting it.

  ListenShow Notes
• 

  Episode #170

  The Call Log Audit: Find the Jobs You're Leaving on the Table

  Sep 13, 20264 min

  Every missed call is a job that goes to a competitor. Most plumbers, HVAC techs, electricians, and roofers have no idea how many calls they're dropping every day—or how many leads are waiting hours for a callback. In this episode, you'll learn a simple, repeatable call log audit that reveals your true missed call rate, your average response time, and the exact times of day when leads are slipping away. I'll walk you through a real-world example of a plumbing company that discovered 12 missed calls a week worth $3,600 in lost revenue—and how they turned it around with a few low-cost fixes. You'll get a step-by-step process to pull your call data, spot patterns, and implement practical solutions like a callback promise, a text-back system, or adjusting your coverage. Stop guessing where your leads are going. Start auditing your call log and book more jobs from the calls you already get.

  ListenShow Notes

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.