Breaking the Blueprint

Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, people, and customer emotions. Why Listen? 🔹 Deep Industry Expertise – Iqbal and Vinay have worked with some of the biggest brands, driving CX transformation at scale. 🔹 Tech Meets Human Experience – We break down how AI, automation, and digital solutions can enhance—not replace—human connection. 🔹 Actionable Insights – No fluff, just practical strategies to help you optimise your CX operations and deliver measurable impact. 🔹 Engaging Conversations – Fea

Breaking the Blueprint is a business podcast hosted by Iqbal Javaid & Vinay Parmar, with 16 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Iqbal Javaid & Vinay Parmar hosts Breaking the Blueprint, a business show with 16 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #4

  The Secrets of Storybuilding

  Apr 24, 20261h 2mS2

  <p>A full episode description built to help discovery, explain the value of the conversation, and give viewers a clear reason to watch.</p><p>What happens when a career pivot leads you into one of the most influential messaging frameworks in modern business?</p><p>In this episode of Breaking the Blueprint, John Elbing joins Vinay Parmar and Iqbal Javaid for a deep conversation about why so many businesses still misunderstand storytelling — and why that mistake quietly damages growth.</p><p>John explains how a major career change led him into framework-led brand thinking, why clear positioning beats clever me...

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  Episode #3

  You’ve Got Company Culture All Wrong

  Mar 27, 20261h 14mS2

  <p>Culture is often treated like something soft. Something hard to define. Something businesses assume will look after itself.</p><p>In this episode, Sarah Dena explains why that thinking creates problems long before leaders notice them. Together with Vinay Parmar and Iqbal Javaid, this conversation explores how culture forms whether you design it or not, why employee emotion drives behaviour, and why what happens inside a business is always visible outside it.</p><p>The discussion moves through business acquisition, founder identity, scaling pressure, leadership without title, psychological safety, brave conversations, inclusion, remote working, emotional data, and trust. Sarah...

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  Episode #2

  The Most Dangerous Place for Any Brand Is the Middle

  Feb 20, 202653 minS2

  <p>In this episode of Breaking the Blueprint, Vinay and Iqbal are joined by Vimal Raj to explore what customer experience really looks like when it’s done properly, at scale, under pressure.</p><p>Vimal shares lessons from his career in aviation and service leadership, including what he learned at Singapore Airlines, why operational excellence should be a platform for humanity, and how organisations accidentally scale indifference as they grow. The conversation breaks down why speed and efficiency have become commodities, why the middle ground is where loyalty quietly dies, and why the most dangerous customer outcome isn’t diss...

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  Episode #1

  The $247bn Market You're Missing

  Jan 30, 20261h 1mS2

  <p>Accessibility is still treated as a specialist topic in many organisations. Something niche. Something optional. Something to deal with later. In this episode of <b>Breaking the Blueprint</b>, that thinking is challenged head-on.</p><p>The conversation explores how businesses quietly exclude up to a quarter of the market, not through intent, but through the environments, systems, and services they design every day. From physical spaces to digital journeys, accessibility failures show up as anxiety, silent workarounds, and lost loyalty that never appears in dashboards or reports.</p><p>Using real examples from travel, retail, workplaces, and service...

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  Episode #11

  Making the Blueprint - Season Finale!

  Dec 12, 20251h 5mS1

  <p>What happens when the people behind Breaking the Blueprint turn the mics on themselves? In this special episode, producer <b>Paul Banks</b> joins hosts <b>Vinay</b> and <b>Iqbal</b> to uncover the story behind one of the most forward-thinking CX podcasts around. From retail beginnings to digital transformation, this honest conversation explores how purpose, vulnerability and human experience sit at the heart of authentic leadership and brand growth.</p><p>Together they open up about lessons learned, tech mishaps survived, and how courage and curiosity have shaped every episode. You’ll hear how Breaking the Blueprint be...

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