Captive Conversations, The Hospitality Podcast

🎙️ Captive Conversations – Your backstage pass to the world of hospitality and tech innovation! 🚀 Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future. From unlocking revenue 💰 to enhancing guest journeys 🏨, each episode is packed with insights, laughter, and actionable advice. Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! 🌟 #HospitalityTech #CaptiveConversations

Captive Conversations, The Hospitality Podcast is a business podcast hosted by CaptiveWiFI.com, with 113 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

CaptiveWiFI.com hosts Captive Conversations, The Hospitality Podcast, a business show with 113 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #3

  Bonus Clip: The Wild Story Behind Popeyes' UK Launch | William Connors

  Aug 9, 20265 minS2

  Going back into the archive, this bonus clip comes from Episode 13 with William Connors. William shares the extraordinary story of helping launch Popeyes UK , including opening day queues of over 3,000 people , teams stepping into operational roles to keep the restaurant running and the technology challenges that came with scaling at incredible speed. A brilliant reminder that hospitality is often at its best when everyone rolls up their sleeves and solves problems together.

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  Episode #98

  Jade Craig - What Hospitality Can Learn From a Lifetime of Building Communities

  Jul 17, 20261h 25mS1

  Running your own pub at 18 is one thing. Running 25 sites by 23 is something else entirely. In this episode of Captive Conversations, Adam sits down with Jade Craig, founder of Inntegra and Gamechangers, for a warm and wide-ranging conversation about thirty years in hospitality and what it really takes to build a community people want to stay in. Jade shares her journey from her mother's restaurant in Camberwell, to her name above the door of a Clapham pub at 18, to becoming an area manager across 25 sites, through the supplier side and the trade bodies, and on to launching Inntegra in 2015 and running 42 events a year. The conversation explores why she spotted competitive socialising in 2016 when the industry called it a flash in the pan, how CompSoc grew from 500 people in Holborn to 1,585 delegates, why trust sits behind every introduction she makes, and why Gamechangers was built around helplines, support and mentoring rather than discounts. Topics include: Growing up in the Secret Garden Cafe in Camberwell Becoming a licensee at 18 Running 25 sites at 23 Learning both the supplier and operator sides Starting Inntegra, and counting the light bulbs Why trust comes before any introduction Spotting competitive socialising before the industry did Building CompSoc and Gamechangers Mentoring, trade bodies, and protecting your own headspace Get your tickets now for Competitive Socialising: The Power of Play™ & Awards 2026, on Tuesday 15 September at the Lighthouse Theatre in London. Use the code captive25 for a 25% discount: https://www.inntegra.co.uk/events/compsoc26-the-power-of-play-awards

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  Episode #97

  Will Fearnley-Whittingstall - Why Hospitality Cannot Afford To Become Faceless

  Jul 10, 20261h 15mS1

  In Episode 97 of Captive Conversations, Adam speaks with Will, Director of Fanatic, about hospitality marketing, digital guest journeys and the growing influence of AI. Will shares how his early career at McDonald’s and as a relief pub manager shaped his understanding of people, teams and service. The conversation then moves through publishing, agency life and financial services before exploring the work Fanatic does across branding, websites, CRM, performance and the wider digital ecosystem. They discuss why hospitality technology must bring out the best of human skill, why websites are part of the guest experience, the importance of owning your data and why marketers should “not just send more, send right.” They also explore changing booking behaviour, rising walk-ins, cost pressures and the challenges facing lean hospitality marketing teams. #CaptiveConversations #HospitalityMarketing #HospitalityTech #GuestExperience #ArtificialIntelligence

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  Episode #96

  Aaron Resch - What Operators Actually Need From Technology

  Jul 3, 202659 minS1

  Opening a restaurant is one thing. Opening a restaurant with no hospitality experience, carrying every pressure yourself and then using that failure to shape a career in hospitality technology is something else entirely. In this episode of Captive Conversations, Adam sits down with Aaron from ePosaibility and Hops for a deeply practical conversation about restaurant ownership, operational pressure, implementation, adoption and what hospitality businesses really need from technology. Aaron shares the story of launching a ramen restaurant after returning from Hong Kong, the lessons he learned from failure, his time at Boundary during COVID, and how that operator experience now shapes the way he thinks about Hops, ePossibility and supporting hospitality teams. The conversation explores transferable hospitality skills, P&L understanding, guest experience, technology adoption, implementation, inventory management, financial control, customer support and why operators need more than shiny software. A grounded and honest conversation about learning through pressure, building better systems and understanding the operation before trying to fix it. #Hospitality #HospitalityTech #RestaurantOperations #GuestExperience #RestaurantTechnology #CustomerData #RestaurantManagement #CaptiveWiFi #CaptiveConversations

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  Episode #95

  Max Shipman - The Hospitality Marketing Channel Nobody Measures

  Jun 19, 20261h 1mS1

  Most hospitality operators think about packaging as something functional. Max Shipman thinks about it differently. In this episode of Captive Conversations, Adam sits down with Max Shipman from Brand Your to explore how packaging has evolved from a simple operational necessity into a powerful part of the guest experience. Max shares his journey through hospitality technology, delivery, Just Eat and McDonald’s before discussing how Brand Your is helping hospitality businesses rethink packaging, branding and customer engagement. The conversation explores customer ownership, loyalty, direct ordering, founder-led content and why hospitality brands should view bags, cups and boxes as more than just packaging. Adam and Max discuss how memorable unboxing experiences, thoughtful design and simple branding can turn everyday touchpoints into marketing opportunities that guests remember and share. Along the way, they explore the future of hospitality technology, AI, delivery, guest relationships and why the most successful brands focus on creating experiences rather than transactions. If you’re interested in guest experience, hospitality marketing, customer loyalty and building stronger customer relationships, learn more about Captive WiFi and how guest WiFi can become a powerful marketing, data and loyalty engine. #Hospitality #GuestExperience #RestaurantMarketing #HospitalityTech #CustomerLoyalty #Branding #PackagingDesign #CustomerData #BrandYour #CaptiveConversations

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