CEX Talks

Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:✅ Build customer-first brands✅ Retain talent and boost engagement✅ Unlock CX/EX synergy✅ Leverage AI for loyalty and growthPerfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork

CEX Talks is a business podcast hosted by Abhinandan Jain, with 21 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Abhinandan Jain hosts CEX Talks, a business show with 21 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #19

  Healing, Rewired | Crystal Broj on AI, Equity, and the Future of Healthcare Experience

  Nov 26, 202534 minS1

  <p>In this episode of CEX Talks, host Abhinandan Jain is joined by Crystal Broj, a leading voice at the intersection of technology, equity, and healthcare transformation.</p><p>Crystal shares her journey as a healthcare technologist and people-first leader rethinking the patient experience not just with new tools, but with a new mindset.</p><p>💡 What you'll learn:</p><p>Why AI is a tool, not a solution</p><p>How to design healthcare experiences that center the human</p><p>What DEI really means in healthcare delivery</p><p>The hard truths about innovation inside large systems</p><p>W...

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  Episode #20

  Digital CX That Heals | Rob Scruggs on Empathy, AI, and Reinventing Healthcare

  Nov 26, 202539 minS1

  <p>What happens when a CX leader brings experience across banking, retail, and healthcare and uses it to rethink the future of experience design?</p><p>In this episode of CEX Talks, host Abhinandan Jain sits down with Rob Scruggs, a Top 100 Global CDO, to explore what real transformation looks like in complex industries. From team design to AI adoption to culture change, Rob shares the lessons (and hard truths) that every CX leader needs to hear.</p><p>💡 What You’ll Learn:</p><p>Why empathy still outperforms efficiency</p><p>How to build cross-functional CX teams that actually work<...

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  Episode #18

  From Quarry to CX Leadership | Mike Hopkins on Grit, Trust, and Leading from the Front

  Nov 26, 202538 minS1

  <p>From blasting rocks in a quarry to leading global customer success — Mike Hopkins has lived every layer of CX. In this episode of CEX Talks, host Abhinandan Jain sits down with Mike for a refreshingly honest conversation about leadership, transformation, and what it really means to build credibility from the ground up.</p><p><br></p><p>Together, they unpack the human side of CX, the supplier-enterprise disconnect, and what the future looks like when AI meets frontline work.</p><p>💡 You’ll learn:</p><p>What separates real CX leadership from the buzzwords</p><p>Why culture beats strateg...

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  Episode #17

  Philippines 2.0 🇵🇭 | Jack Madrid on AI, Talent & the Future of Customer Experience

  Nov 2, 202530 minS1

  <p>🇵🇭 The next chapter of the Philippines has already begun — and it’s powered by people, purpose, and AI.</p><p><br></p><p>In this episode of CEX Talks, host Abhinandan Jain sits down with Jack Madrid, President & CEO of IBPAP (IT and Business Process Association of the Philippines), to explore how the country that built the global BPO industry is now reinventing itself as an AI-driven innovation hub for the world.</p><p>They dive deep into:<br></p>Why empathy will always be the Philippines’ greatest exportHow AI is amplifying not replacing Filipino talentWhat “Philippines 2.0” really means for global CX de...

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  Episode #16

  Living AI Is Here | Dr. Ewelina Kurtys on Building Computers from Human Neurons

  Oct 16, 202533 minS1

  <p>AI that’s alive.<br>In this episode of CEX Talks, neuroscientist Dr. Ewelina Kurtys reveals how FinalSpark is building computers from living human neurons. Host Abhinandan Jain explores how this new “Living AI” could transform energy use, ethics, and the definition of intelligence itself.<br>If you think you understand AI think again.They explore how biocomputing could change everything we know about intelligence, energy, and ethics.<br>Topics include:</p>How living neurons can “learn” and compute informationWhy biological systems may be 1,000,000× more efficient than chipsWhat “Living AI” means for the future of work and leadershipThe ethical and emotional q...

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