Change It
The Confusion Tax & Why your Transformation is failing ft Stefan Norrvall
Stefan Norval has spent over twenty years inside large, messy organisations doing org design, business architecture and process excellence — and he's tired of the theatrics. In this episode, we get into why he refuses to use the term "change resistance," and why he treats it instead as a rational response to bad structural design. Stefan walks through his run-serve-change model the three fundamentally different types of work every organisation is doing simultaneously, and why collapsing them into "just work" is where things start to break. From there we unpack the confusion tax which is his term for the hidden financial and human cost of running an organisation that isn't designed to carry its own structural load. Think escalation loops, duplicated analysis, governance forums that exist purely for show, and the shadow work people quietly absorb to stop things falling over. We also cover the blocker and the ironist the two roles people get pushed into inside incoherent organisations, and why it's structural, not personality plus why good change management should be invisible, and what it actually takes to stress-test a new operating model before you find out under pressure that it doesn't hold. Stefan closes out with his See, Shape, Grow model and where to find his confusion tax diagnostic if you want to score your own organisation. https://www.linkedin.com/in/stefannorrvall/ https://scorecard.synexia.au/confusion-tax www.changeittalent.com
