
Episode #82
Stop Fixing People: Start Understanding the System: A Conversation with Dustin Snyder, Author & Consultant
Stop Fixing People: Start Understanding the System: A Conversation with Dustin Snyder, Author & Consultant What if the problem isn't your people—but the system you've created around them? In this episode of Chatting About Change with Dr. Jim Maddox, Jim talks with consultant, business owner, and author Dustin Snyder, drawing on Dustin's experience leading a 600-person manufacturing turnaround and his work with human systems. They explore why leaders often try to change behavior without understanding what drives it, why fear and urgency can undermine change, and how leaders can identify the "high-leverage points" that make meaningful change possible. The conversation also challenges some familiar assumptions about organizational change—including the idea that creating urgency is always the best place to start. Instead, Jim and Dustin discuss hope, trust, relationships, systems thinking, emotional intelligence, and the unintended consequences of organizational decisions. For a deeper dive, check out Dustin’s book, “Sink or Swim, Stop Managing Employee Behavior, Design Systems That Drive It”.

