
Episode #1
How the Customer Experience Shapes Brand Loyalty and Growth
<p>Samantha Gagliardi is the Senior Customer Experience Manager at Rhoback, a performance activewear brand that designs high-quality apparel. With experience in CX strategy and leadership, she shapes Rhoback's customer interactions and retention practices. Before Rhoback, Samantha was a Customer Experience Manager at Business and Pleasure Co. and JAXXON.</p> In this episode… <p>Customer experience can make or break a brand's perception. From marketing to product delivery, every interaction shapes loyalty and trust. How can you ensure every touchpoint reflects the same consistent brand voice?</p> <p>According to customer experience driver Samantha Gagliardi, consistency starts with defining a cl...


