Chiefly Digital

The world of commerce is undergoing a revolution–it’s never been more exciting to be in retail!Today’s consumer expects a buying experience that’s nothing short of perfect. Whether that’s how you market to them, your interactions with them across an ever-growing number of selling channels, or the value you bring at every other stage of their journey, your company’s “digital IQ” has quickly become a new standard that drives growth and loyalty.No matter where you are on your digital journey, the most forward-thinking organizations are embracing a new role responsible for delivering these connected experiences: The Chief Digital Officer. Join host Jay Topper, Chief Customer Officer at fabric, and 2x CDO, as he dives into what it takes to help transform a retail organization into a digital powerhouse. This podcast is the CDO’s playbook: a go-to roadmap for defining and driving a transformative shift in modern commerce. Listen in on conversations with leading CDOs and other retail exe

Chiefly Digital is a business podcast hosted by fabric, with 13 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

fabric hosts Chiefly Digital, a business show with 13 episodes published.

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  Episode #12

  CEO Insights: Success, Strategy, and Speed with Eric Eichmann

  Mar 4, 202537 minS0

  <p>In the last episode of season one, Jay speaks with Eric Eichmann, CEO of ESW, and long time friend. They talk about Eric's illustrious career in technology, the art of seizing opportunities, creating the best teams, and the critical elements of driving business value and innovation.</p><p> </p><p>Eric:</p><p>“What's also interesting about the CEO job that I thought of is, you know, you have to be quote unquote decisive or provide a strong direction that everybody understands and everybody is sort of going towards, but at the same time, you have to be humble eno...

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  Episode #11

  Key Strategies for Thriving in Retail Tech Leadership with Karen Beebe

  Jan 21, 202529 minS0

  <p>In this episode, Jay sits down with Karen Beebe, CTO at Bealls, Inc. They talk about Karen’s vast experience in retail, the power of learning something new every day, and how relationships are vital no matter your role or years of experience.</p><p> </p><p>Karen:</p><p>“ Relationships are key. You need to establish trust and you need to be trustworthy and you need to build those relationships at all different levels and throughout your career…So being around people that can help you make things happen, and being inspired by those around you, and exposing yourself...

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  Episode #10

  The Intersection of Personal Growth and Business Success with Rich Lyons

  Jan 7, 202542 minS0

  <p>In this episode, Jay has an enlightening and unique conversation with Rich Lyons, CEO and Founder of Life is Sales. They have an insightful conversation about leadership, emotional intelligence, and the importance of customer centricity and what it truly means. They discuss how personal development, trust, kindness, and self-care play pivotal roles in creating a successful business and fostering meaningful human connections. Rich also shares stories and lessons learned from his extensive career, emphasizing the power of awareness and the impact of bringing one's best self to work each day.</p><p> </p><p>Rich:</p><p>“All the cus...

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  Episode #9

  Turning Your OMS into a Customer Experience Powerhouse with Mike Micucci

  Dec 19, 202417 minS0

  <p>In this episode, Jay speaks with none other than fabric CEO, Mike Micucci, to explore the future of commerce and the transformative role of AI in order orchestration. They dive into the impactful repositioning of fabric, the significance of the Order Cloud platform, and the innovative application of AI to enhance customer experiences and operational excellence. </p><p> </p><p>Mike:</p><p>“I always like to say as a consumer, I think all of us can relate to this is, commerce does not stop after checkout…And orchestrating that journey is more and more important. And again, this is orc...

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  Episode #8

  A Year in Review: Content, Marketing, and What’s Coming in 2025 with Brent Peterson

  Dec 11, 202433 minS0

  <p>In this episode, Jay speaks with Brent Peterson, Founder of ContentBasis & Podcast Host of Talk Commerce. They discuss the role of AI in E-commerce and the need for better analytics programs, the shifting trends in Headless commerce, and the future of personalized shopping experiences. They also talk about trends Brent has seen for selling channels in 2024 and what might be coming next. </p><p> </p><p>Brent:</p><p>“I think the biggest thing that we talked about in the green room is the idea that everybody is using AI but not using AI. So a lot of merchants are...

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