Click to Trust

Online platforms are plagued by harmful content, from hate speech to illegal activities, there seems to be a news headline every week where someone’s well being has been impacted. No wonder we’ve got trust issues.Click to Trust delves into the intricate world of safeguarding online spaces. Guided by the wisdom of Tom Siegel, CEO and Co-Founder of TrustLab, and (previously) the VP of Trust & Safety at Google, the show covers the challenges of monitoring harmful content, combatting digital threats, and empowering you to navigate the web with trust. Click to Trust is your go-to resource for promoting a safer and healthier digital environment for all.For more, visit trustlab.com

Click to Trust is a technology podcast hosted by TrustLab, with 18 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

TrustLab hosts Click to Trust, a technology show with 18 episodes published.

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  Episode #17

  Cathryn Weems on Content Moderation and Leveraging Transparency Reporting to Build Trust

  Jan 8, 202544 minS0

  <p>How do tech platforms develop clear content policies while balancing user freedom, regulatory requirements, and cultural contexts? What does it take to scale trust and safety efforts for billions of users in a rapidly changing digital landscape? Navigating these challenges requires foresight, transparency, and a deep understanding of user behavior.</p><p>In today’s episode of Click to Trust, we are joined by Cathryn Weems, Head of Content Policy at Character.AI, to take on the intricacies of building Trust and Safety policies. Cathryn shares her extensive experience shaping content policies at some of the world’s largest tech...

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  Episode #16

  Heather Grunkemeier on Balancing Empathy and Well-Being as a Trust & Safety Professional

  Dec 11, 202443 minS0

  <p>How can Trust and Safety professionals navigate promoting online safety and mitigating real world harms while also  maintaining their own well-being? </p><p>In today’s episode of Click to Trust, we are joined by Heather Grunkemeier, Founder of Twinkle LLC and a seasoned Trust and Safety leader, who shares her personal journey through the highs and lows of working in this space. Heather discusses the mental health challenges faced by professionals in Trust and Safety and the importance of setting boundaries to prevent burnout. Drawing from her own experience, she provides invaluable advice on creating a sustainable work-life bal...

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  Episode #15

  Jane Yu on Papa's Inaugural Transparency Report and Promoting Safety on Caregiving Platforms

  Nov 14, 202441 minS0

  <p>How can platforms safeguard vulnerable populations while meeting the needs of service providers? What roles do transparency and continuous education play in building trust and preventing incidents? Ensuring safety in caregiving platforms requires thoughtful strategies that go beyond the basics of vetting and monitoring.</p><p>In today’s episode of Click to Trust, we are joined by Jane Yu, Head of Trust and Safety at Papa, to explore the complexities of building trust in caregiving services. Jane shares her experiences developing safety protocols and fostering a community of trust across the gig economy. From revamping background check processes to...

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  Episode #14

  Alice Hunsberger on Policy, Operations and Building a Successful Career in Trust & Safety

  Oct 9, 202448 minS0

  <p>Maintaining trust and safety online is a delicate balancing act. </p><p><br>What responsibility do platforms have to support their content moderators? What does it mean to be an ethical BPO? How can platforms promote user safety both on and offline?  <br>In today’s episode of Click to Trust, Alice Hunsberger, VP of Trust and Safety at Partner Hero, dives deep into the evolving landscape of ethical content moderation and the often-overlooked challenges faced by content moderators and trust and safety professionals. From her early experiences on dating platforms like OkCupid and Grindr to leading trust and safe...

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  Episode #13

  Content Policies: An Inside Look at How Online Platforms Try to Keep You Safe

  Sep 25, 202430 minS0

  <p>Keeping users safe is a complex task for all online platforms. Many try to enact content policies to protect us from harmful content, but are those policies enough? And just how enforceable are they anyway?  </p><p>In this episode of Click to Trust, we examine the critical role content policies play in ensuring online safety. And to help us do that, we’ll hear from Sabrina (Pascoe) Puls, TrustLab’s Director of Trust and Safety Policy & Operations. She explains how content policies work behind the scenes to help protect users and platforms by preventing online harms like misinformation, hate...

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