Clickthrough: A Total User Experience Podcast

Listen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.

Clickthrough: A Total User Experience Podcast is a government podcast hosted by Government Technology Insider, with 22 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Government Technology Insider hosts Clickthrough: A Total User Experience Podcast, a government show with 22 episodes published.

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  Episode #2

  The AI Assist: How Artificial Intelligence is Helping Agencies Modernize Service Delivery

  Mar 5, 202619 minS3

  <p>Yesterday, we shared part one of our new Clickthrough podcast. Guests, Mike Raker, CTO of Maximus and Jason Schick, Vice President of US Public Sector at Genesys focused on how citizen expectations about service delivery are changing and the pressure this is placing on federal agencies. In the second part of the podcast, linked below, the conversation with Raker and Schick continues with a focus on how agencies can deliver the change citizens are demanding, all while working within the constraints of an agency budget. </p><p>For Raker and Schick, the two most important factors for federal agencies...

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  Episode #1

  Pathways to Modernizing Citizen Engagement: The Role of AI

  Mar 3, 202619 minS3

  <p>Federal government agencies have found themselves in the middle of a service delivery revolution driven by generational change and fueled by the power of AI-enabled technology. Long gone are the days when citizens were content to walk into an office to get answers to questions about benefits or government services. Even the days of turning to websites in the hopes of finding the right answers, they are seemingly part of the past too. Today, citizens want to be able to connect with federal government agencies in similar ways that they have become used to interacting with consumer brands: on...

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  Episode #10

  Data, Design and the Road Ahead: Part 2 of the Digital Transformation for Defense

  Jan 28, 202621 minS2

  <p>In the first part of our podcast on digital transformation trends for the defense community, Donna Settle, Vice President, Federal Defense for Maximus, former Acting CIO for the Department of Defense, Reserve Brigadier General (Ret.) Leslie Beavers, and Lt. Gen. (Ret.) Mary F. O'Brien  who served as the director of command, control, communications, and computer/cyber and CIO, J6, Joint Staff at the Pentagon, shared their thoughts on the evolution of the Fulcrum Strategy and much need innovation in identity access and management strategies in order to meet the demands of real world threats and requirements of the Zero Tr...

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  Episode #9

  Unlocking the Power of AI at Scale: Advice for Federal Healthcare IT leaders

  Jan 28, 202625 minS2

  <p>Today, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding the patient and beneficiary experience. But with workforce reductions and budget cuts across federal healthcare agencies, managing costs and expectations while still delivering on the mission has never been more difficult. However, according to the panel of experts on the new Clickthrough podcast episode, by unlocking the power of AI at scale, federal healthcare leaders can not only manage these challenges but can deliver real change to all stakeholders. </p><p>In this episode...

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  Episode #8

  Digital Transformation for the Defense Community: Part 1

  Jan 21, 202622 minS2

  <p>The Defense community has always been on the cutting edge of technology adoption and deployment. From Defense Advanced Research Projects Agency’s (DARPA) role in laying the groundwork for the Internet, to the investments that developed today’s AI technology, and weapons systems, drone capabilities, and even medical technology to name just a few areas where the defense community has led the way in digital transformation. And this IT leadership shows no signs of stopping as we enter 2026. </p><p> </p><p>On our next two episodes of the Clickthrough podcast, we are fortunate to have three defense community expe...

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