Client Success Matters

Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients.LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/Instagram - Customer.Success.Matters

Client Success Matters is a business podcast hosted by Jo Rogers, with 24 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Jo Rogers hosts Client Success Matters, a business show with 24 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #25

  Episode 24: Rethinking New Business

  Oct 20, 202529 minS0

  <p >Welcome back to Client Success Matters the podcast that dives deep into what it really takes to build brilliant client relationships and grow thriving agencies.</p> <p >In this episode, I’m joined by Claire Richardson-Critcher, founder of As The Crow Flies and a seasoned expert in agency new business.</p> <p >We get real about the state of new business in agencies today, what’s working, what’s not, and how to stop the chaos that can come with pitching, handovers, and misaligned expectations.</p> <p >We explore:</p> <p >Why the pressure to “offer the moon on a stick”...

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  Episode #24

  Episode 23: Are Awards Worth It?

  Sep 14, 202533 minS0

  <p >In this episode of Client Success Matters, Jo is joined by Stephanie Brown, Founder of On Point Marketing, to tackle a hotly debated topic in the agency world: awards. Are they really worth the time, money, and energy or just a game for the big players?</p> <p >Together we dig into the big questions:</p> <p >How can agencies decide if awards align with their business goals?</p> <p >What are the real pros and cons, from recruitment and retention to client impact?</p> <p >How do you choose the right categories and avoid the most common pitfalls?<...

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  Episode #23

  Episode 22: Freelancers & Agencies: The Good, The Bad, and The Brief

  Aug 19, 202523 minS0

  <p >More agencies are turning to freelancers to stay flexible, but let’s be honest, it isn’t always smooth sailing.</p> <p >In this episode, I sit down with freelance copywriter Jonathan Wilcox to explore what makes (and breaks) the freelancer–agency relationship. We dig into the frustrations on both sides, why a strong brief is non-negotiable, and how respect, trust, and timely payments shape the partnership.</p> <p >Jonathan shares his best and worst experiences, what clients should do differently, and how agencies can unlock the real value of working with freelancers.</p> <p >www.clientsuccessmatters.co.uk</p>

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  Episode #22

  Episode 21: Beyond the Bonus

  Jul 2, 202528 minS0

  <p >In this episode of Beyond the Bonus, I’m joined by the brilliant Gemma Hood someone I only met recently but quickly realised we’ve been orbiting the same world for years!</p> <p >We dive into a hot topic in agency land: bonuses for client services teams. Are they really the best way to drive motivation, or do they unintentionally damage collaboration and long-term success?</p> <p >Together, we explore:</p> <p >Whether bonuses truly motivate in the long term—or just push short-term wins</p> <p >The risks of tying bonuses too tightly to revenue targets</p> <p >The...

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  Episode #21

  Episode 20: Tracking Time, Driving Growth

  May 21, 202527 minS0

  <p >In this episode, we’re joined by Claire Quansah, founder of Quansah Consulting, agency operations expert, and all-around fixer—to talk about a topic that divides opinions in agency land: timesheets.</p> <p >With 18 years of experience leading PR and communications teams, Claire knows first-hand how timesheet data, when used right, can drive better decisions, unlock capacity, and strengthen client relationships. We explore how to shift the mindset around time tracking, what good implementation looks like, and how client services teams in particular can benefit from it.</p> <p >Whether you love them, hate them, or avoid them entirely, this...

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