Commanding Business

The challenge with growth is that the habits that got you here become the limitations that prevent you from getting there. Growth not only requires us to learn new habits. It requires that we unlearn old ones. I'm Tim Hamilton, CEO of Praxent and host of the Commanding Business podcast. Each week, I interview authors, experts and real world leaders about how they grew their teams, their organizations and ultimately themselves. From leadership to management and marketing to innovation, we'll cover a variety of topics with an aim to uncover actionable takeaways you can implement in your own organization today.

Commanding Business is a business podcast hosted by Tim Hamilton, with 58 episodes on record and a Required Pod Score of 81. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Tim Hamilton hosts Commanding Business, a business show with 58 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Commanding Business

  EP057: Patricia O'Connell & Woo, Wow, and Win

  Jan 18, 201734 minS0

  <p >Band-aid strategies for pleasing customers isn't enough to differentiate your business—it needs to be designed for service from the ground up.</p> <p >In today's interview with Patricia O'Connell we discover the importance of service design in businesses that compete today. Patricia shares her journey of discovery in the field of service design and the inspiration behind Woo, Wow, and Win, a guide to service design, strategy, and the art of customer delight. Patricia currently serves as the President of Aerten Consulting, in New York City.</p> <p > </p> <p >Key Takeaways:</p> <p >[1:03] As a journalist transitioning from...

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  Commanding Business

  EP056: Thomas A. Stewart & Woo, Wow, and Win

  Jan 11, 201740 minS0

  <p>Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing.</p> <p>Most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer's expectations with every interaction and serves the company's needs.</p> <p>When customers have more choices than ever before, study after study reveals that it's the experience that makes the difference. To provide great experiences that keep customers coming back, businesses mu...

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  Commanding Business

  EP055: Marc Stickdorn & Service Design Thinking

  Dec 28, 201631 minS0

  <p >Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. We interview Marc Stickdorn, consultant, speaker and author of This Is Service Design Thinking. </p> <p >Key Takeaways:</p> <p >[1:03] The big idea behind This Is Service Design Thinking.</p> <p >[3:47] How the linear approach can waste two years of your life.</p> <p >[8:01] Silos make an organization easy to manage, but this creates friction.</p> <p >[11:10] The classic trap of change management.</p> <p >[12:43] Adapt the process to the existing culture in small in...

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  Commanding Business

  EP054: John Mullins & The Customer-Funded Business

  Dec 21, 201639 minS0

  <p >In The Customer Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy and innovative 21st century entrepreneurs working in companies large and small have ingeniously adapted from their predecessors like Dell, Gates, and the Zieglers. John Mullins is an Associate Professor of Management Practice at the London Business School and a worldwide speaker and educator. He is a regularly published author at Harvard Business Review and MIT Sloan Management Review.</p> <p > </p> <p >Key Takeaways:</p> <p >[1:05] The big idea behind The Customer-Funded Business book.</p> <p >[3:30] Raising capital is a huge distraction. There is a...

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  Commanding Business

  EP053: Keith Casey & A Practical Approach to API Design

  Nov 30, 201632 minS0

  <p >Keith Casey is co-author of A Practical Approach to API design: From Principles to Practice. Former Developer Evangelist at Twilio, his current work with Okta focuses on identity and authentication APIs. Keith is a software engineer focusing on creating open architecture, specifically APIs. His goal is to get good technology into the hands of good people to do great things.</p> <p > </p> <p >Key Takeaways:</p> <p >[2:43] Keith Casey describes APIs from a business perspective.</p> <p >[5:04] Why would a business adopt an API strategy?</p> <p >[7:01] Twilio eliminates the need for a carrier contract and provides enterprises with...

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