
Episode #10
Customer Success & Building a Community on LinkedIn with Beth Thornton
<p>In this episode, Ingrid sits down with Beth Thornton, Customer Success leader and founder of CS Thrive, a growing LinkedIn community built for CSMs, by CSMs. Beth shares how losing her job in early 2025 became the catalyst for building the space she wished existed — a judgment-free community where CSMs can ask real questions, seek support, and learn from each other.They dive into how customer success is evolving, why community is becoming a core pillar of CX, and how Beth has grown her visibility on LinkedIn while juggling consulting, leadership, and launching a niche community.You’ll hear about: • Why CS...

