Compliance Culture

Hosted by Lucinda Carney, CEO of Actus, Compliance Culture explores how to embed genuine compliance through behaviour, not box-ticking. Each episode features insights from compliance, HR, and leadership experts on creating cultures of integrity, accountability, and trust — from Consumer Duty to SMCR and beyond.

Compliance Culture is a business podcast hosted by Lucinda Carney, with 10 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Lucinda Carney hosts Compliance Culture, a business show with 10 episodes published.

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  Episode #9

  Episode 9: Series Wrap Up

  Dec 23, 202516 minS0

  <p>In this final episode of series one, host Lucinda Carney reflects on and wraps up the first season of the Compliance Culture Podcast, drawing together the key insights from conversations with regulatory leaders, compliance specialists and culture experts. Lucinda revisits the major themes explored across the series, from Consumer Duty and complaints handling to governance, data protection, appointed representatives and AI, highlighting what they reveal about moving beyond tick-box compliance. She distils the season into three core themes - leadership, culture, and visibility - and shares practical reflections on how organisations can embed meaningful, measurable compliance culture in everyday...

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  Episode #8

  Episode 8: AI Governance and Compliance with John Rood

  Dec 16, 202530 minS0

  <p>Host Lucinda Carney is joined by John Rood, Founder of Perceptual, for a timely discussion on AI governance and compliance and why it is fast becoming a critical part of organisational compliance culture. They explore emerging regulation such as the EU AI Act, the risks of bias and unfair outcomes in high impact areas like HR and finance, and why AI governance must be a shared responsibility across the business, not owned by one function alone. John also shares practical steps organisations can take now, from clear AI use policies and training to proportionate governance frameworks that balance innovation...

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  Episode #7

  Episode 7: Developing Culture with Paul Whitehouse

  Dec 9, 202541 minS0

  <p>What does a healthy culture look like in practice? In this episode of the Compliance Culture Podcast, Lucinda Carney is joined by Paul Whitehouse of PIW Consulting, who brings over 30 years of experience in UK financial services. Together, they unpack the link between conduct and culture, covering FCA expectations, practical ways to measure culture, the role of data, accountability under SMCR, and why psychological safety and leadership behaviour are critical to driving lasting change.</p><h2>Key Takeaways</h2>Conduct is culture in action, it reflects organisational values through daily behaviours, decisions, and the tone set by leadership.The...

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  Episode #6

  Episode 6: AR's in the Spotlight with Irving Peiris

  Dec 2, 202532 minS0

  <p>In this Compliance Culture Podcast episode, Lucinda Carney talks with Irving Peiris, Compliance Consultant from Create Solutions, about the FCA's growing focus on Appointed Representatives (ARs). They discuss why principals must strengthen governance, ensure cultural alignment, and maintain clear accountability under SMCR. Irving shares practical steps for effective oversight, including robust onboarding, structured reporting, and continuous improvement.</p><h2>Key Takeaways</h2>The FCA expects active, documented oversight of Appointed Representatives, requiring principals to maintain clear governance frameworks, perform due diligence checks, and evidence ongoing supervision.Strong governance and cultural alignment reduce the risk of non-compliance, as firms must...

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  Episode #5

  Episode 5: Complaints Handling with Linda Catterall

  Nov 25, 202527 minS0

  <p>This episode of the Compliance Culture Podcast dive into why complaints handling is a powerful lens on a firm's culture and a critical component of Consumer Duty. Host Lucinda Carney speaks with Linda Catterall, Consultant at Create Solutions, about shifting the mindset from viewing complaints as a regulatory burden to embracing them as opportunities for learning, improvement, and trust-building. They share practical approaches on integrating fairness, transparency, and accountability into compliant processes to strengthen both compliance and customer confidence.</p><h2>Key Takeaways</h2>Complaints handling serves as a cultural indicator, revealing whether fairness, transparency, and accountability are genuinely...

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