Episode #72
Leadership, AI & Burnout in Modern Contact Centers
May 19, 202620 minS2026
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business
Hosted by wow24-7.io · business · EN · 71 episodes
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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Signup to Generate a PitchContact Center Perspectives🎙️ is a business podcast hosted by wow24-7.io, with 71 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
wow24-7.io hosts Contact Center Perspectives🎙️, a business show with 71 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #72
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Episode #72
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Episode #71
<p>In this episode, Dan Smitley shares practical insights on how WFM leaders can better balance business goals, customer expectations, and employee needs. We also discuss collaboration, leadership, and where AI is taking Workforce Management next.</p>
Episode #70
<p>In this episode of Contact Center Perspectives, host Tracy Weinger speaks with Florian Raschbichler from HiveMQ about how AI agents are transforming customer success. Florian shares how AI is being applied across the entire customer journey, helping teams scale operations, improve efficiency, and focus more on delivering real customer value. The conversation explores how customer success is evolving from a support function into a revenue driver — and why companies that focus on outcomes and value creation will win in the age of AI.</p>
Episode #69
<p>Jackob Alaluf, VP of Customer Experience at Bridgewise, explains why CX is the ultimate business differentiator. Drawing on 35 years across B2B and B2C, he shares how people, satisfaction, and retention drive long-term success. His perspective reframes how companies should define growth in highly competitive markets.</p><p>“At the end of the day, the customer experience representatives are the ones who are actually responsible for taking the product or solution and ensuring that whoever is using it is satisfied with what they received, what they purchased, and what they are using. You will also find competitions and si...
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Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:
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