Convenience Matters

Whether it's for food, fuel, drinks or snacks — about half of the U.S. population is at a convenience store every day. We sell 80% of the country's fuel and we are 4% of the total U.S. economy. We'll talk about what we see at stores — and what the future may hold — as long as it's convenient.

Convenience Matters is a business podcast hosted by National Association of Convenience Stores, with 534 episodes on record and a Required Pod Score of 80.

National Association of Convenience Stores hosts Convenience Matters, a business show with 534 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #552

  Why Customers 'Quit' Stores - Episode 552

  Sep 27, 202633 min

  For most customers, it only takes two negative experiences before they stop visiting a specific c-store or QSR. While that doesn't mean they are leaving the brand, it does change the overall brand loyalty equation. Hosted by: Jeff Lenard About our Guest: Matt Pereira, Co-founder and CEO, Seurat Analytics Matt is a co-founder and CEO of both Seurat Analytics and ChargeWonder. He published the research paper, "Same Brand, Different Store Experience."

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  Episode #551

  Insights on Key Industry Jobs Benchmarks - Episode 551

  Sep 13, 202629 min

  A look at how employment trends are impacting c-store operators and other channels that directly compete with them, and how retailers can capitalize on these trends to improve their operations. Hosted by: Jeff Lenard About our Guest: Chris Wise, NACS Research Analyst Chris Wise manages the NACS Talent Insights Dashboard, which provides the latest available convenience industry benchmark data in key human resource categories of compensation, turnover and benefits.

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  Episode #550

  How to Define Your Digital Strategy - Episode 550

  Aug 30, 202636 min

  How can independent operators take advantage digital platforms or AI? We'll break down the questions to ask for finding a cost-effective solution that works for you. Hosted by: Jeff Lenard About our Guest: Babir Sultan, CEO, FavTrip Babir is the CEO of FavTrip, which has three locations around Kansas City. The company also has a highly successful online presence, with 122,000 subscribers on YouTube alone.

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  Episode #549

  Opportunities and Constraints in the Move Beyond E15 - Episode 549

  Aug 16, 202627 min

  How ethanol blends higher than E15 may offer benefits related to emissions reduction, octane enhancement, agricultural economic activity and energy security. Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Institute John has more than 25 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly known as the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

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  Episode #547

  On the Road With Frank Gleeson - Episode 547

  Jul 12, 202629 min

  NACS President & CEO Frank Gleeson shares insights from the road and what they reveal about the future of convenience retail. Hosted by: Jeff Lenard About our Guest: Frank Gleeson, NACS President & CEO Frank became president and CEO of the National Association of Convenience Stores (NACS) on January 1, 2026, succeeding Henry Armour. He is the fourth person to lead NACS in its 65-year history.

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