Covered by ANZIIF: The human side of insurance

<p>Insurance is one of the most misunderstood industries in the world. Most people only think about it when something goes wrong. </p><p>But behind every policy, every claim, every negotiation, there are real people making consequential decisions that affect businesses, livelihoods and families.</p><p><b>In this series,</b> we sit down with three of them. </p>Taylor Raymond is an insurance broker at Sage — the person business owners call when they need someone in their corner. Mary O'Shea is a Property Underwriting Manager at CGU with over 19 years in the industry, including time on the floor at Ll...