
Episode #118
#118 Invest in Marketing, Win on Retention (ft. 17 Projects)
Rob Arevalo of 17 Projects on launching a video company two months before COVID, marketing with no budget and then with real money, cold calling in New York, government RFPs, toning proposals down for corporate buyers, and why client retention drives growth. Chapters: 0:00 Intro 1:46 Meet Rob Arevalo and 17 Projects 3:13 From the Air Force to launching during COVID 6:35 Why keep going when the industry stopped 8:13 Corporate clients and the easiest path in 10:31 Client retention beats chasing new clients 12:59 Systems that keep clients happy as you grow 14:38 A two-person core with a deep freelance roster 15:57 A thousand cold emails: marketing with no budget 18:56 The marketing bets that took 17 Projects full time 20:18 How Lapse grew: SEO over paid ads 22:40 Evolving the marketing mix year to year 24:03 Do mass cold emails still work? 27:32 Cold calling in New York 29:07 Timing, brand awareness, and staying on the radar 32:08 Government contracts and RFPs 38:38 What RFPs teach you about proposals 39:32 Corporate proposals: make them boring 44:24 Expanding to LA, Chicago, and Miami 48:54 Competing in NYC: do your recon 51:01 Why the name 17 Projects Creatives Grab Coffee is produced by Lapse Productions, a Toronto video production company. ( https://www.lapseproductions.com/ ). To learn more about the show, visit: https://www.creativesgrabcoffee.com/

