CS School

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.

CS School is a business podcast hosted by Customer Success Collective, with 35 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Customer Success Collective hosts CS School, a business show with 35 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #35

  Cultural intelligence in customer success with Jomilsa Sousa

  Oct 13, 202543 minS1

  <p>Can customer success strategies be replicated across different regions and cultures? </p><p>In this episode, we sit down with Jomilsa Sousa, a Customer Success Manager based in Dubai, to explore why standardized playbooks often fall short in international markets.</p><p>Jomilsa shares her firsthand experience contrasting customer success approaches between the UK and the Middle East, revealing how communication preferences, relationship-building expectations, and client engagement vary dramatically across regions. </p><p>From tech-driven approaches in some markets to high-touch, personal interactions in others, she explains why adaptability and human connection trump rigid frameworks.</p><p>Key topics...

  ListenShow Notes
• 

  Episode #34

  How AI is redefining the CSM role with Adam Parsons

  Sep 30, 202537 minS0

  <p>Customer success is at an inflection point. AI isn't just a buzzword – it's fundamentally rewriting what it means to be a CSM. Yet adoption in CS is lagging, and those who wait risk being left behind.</p><p>In this episode of the CS School podcast, we're joined by Adam Parsons, Client Success Director at Degreed, to explore how AI is transforming the role – from task-driven execution to insight-driven strategy. We break down where AI adds real value today (research, news analysis, and client intelligence), how to experiment with the right tools, and why curiosity and intentionality will separate leader...

  ListenShow Notes
• 

  Episode #30

  How customer success impacts GTM with Akash Singh

  Sep 24, 202528 minS1

  <p>Akash Singh joins us to discuss the importance of customer success in go-to-market (GTM) strategy. </p>

  ListenShow Notes
• 

  Episode #33

  Redefining customer experience with Raymond Otero, Microsoft

  Aug 28, 202442 minS1

  <p>In this episode of CS School, we're joined by Raymond Otero, the Director of Global Customer Experience (Strategic Programs) at Microsoft, about the intersection of customer experience (CX) and customer success (CS). </p><p>Raymond discusses the evolution of CX and CS, the cultural shift towards customer centricity, the use of technology in CX, and the measurement of CX success. </p><p>Raymond shares a case study of how Microsoft integrated CX and CS with Adobe, resulting in cost savings, improved app performance, and increased customer satisfaction. He also addresses common misconceptions about CX and CS and offers advice...

  ListenShow Notes
• 

  Episode #32

  Emotional intelligence in customer success with Jenelle Friday

  Aug 8, 202445 minS1

  <p>Think empathy is the key to customer success? It's just the tip of the iceberg! Emotional intelligence (EQ) is the real game-changer, not just for your clients, but for YOU too.</p><p>We were lucky enough to chat with EQ champion Jenelle Friday, VP of Customer Success at Forecastable, about emotional intelligence (EQ) and its importance in customer success. </p><p>We discuss the four pillars of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. </p><p>Janelle emphasizes the need for self-awareness as the foundation of emotional intelligence and the importance of understanding oneself and one's...

  ListenShow Notes

Recent guests on CS School. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.