CSM Practice - The Customer Success Podcast

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!

CSM Practice - The Customer Success Podcast is a business podcast hosted by Irit Eizips & CSM Practice, with 135 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Irit Eizips & CSM Practice hosts CSM Practice - The Customer Success Podcast, a business show with 135 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #20

  Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!

  Jun 2, 202534 minS5

  <p>Send us a text</p><p>What if your customer success strategy could directly boost revenue by 30%? <br/><br/>In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine.</p><p>Click here to watch the interview on YouTube!<br/><br/>𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 <br/><br/>- How to structure CX interviews that uncover upsell opportunities<br/>- Why emotional metrics matter as much as NPS<br/>- The 3-pillar framework that ties VOC to revenue</p><p>𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓<br/><br/>Meet Susana Esteban – a passionate Global Customer Experience Leader with decades of experience...

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  Episode #19

  How To Personalize The Onboarding Experience For Different Customer Segments

  May 16, 202532 minS5

  <p>Send us a text</p><p>Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success.<br/><br/>In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding strategy, leading to significant improvements in customer engagement and retention.</p><p>Click here to watch the interview on YouTube!</p><p>𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 <br/><br/>- How a structured onboarding process led to a 45% increase in product adoption<br/>- The impact of segmentation and personalizatio...

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  Episode #18

  How Emerson Increased Renewals with a ScaledCS engagement

  May 2, 202536 minS5

  <p>Send us a text</p><p>Is digital customer success only for small clients? Think again!<br/><br/>Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, to uncover how her team successfully implemented digital customer success at an enterprise level—resulting in quadrupled engagement!</p><p>Click here to watch the interview on YouTube!</p><p>𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 <br/><br/>- How digital engagement scales CS efforts across all customer segments<br/>- The enterprise CS model she implemented to drive customer success<br/>- How in-app messaging, webinars, and user groups transformed engagement</p>...

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  Episode #17

  Data-Driven Strategies That Turn Chaos into Wins

  Apr 25, 202531 minS5

  <p>Send us a text</p><p>Can data-driven strategies really transform customer success?<br/><br/>In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how leveraging data can improve retention, reduce churn, and scale CS operations. Jen shares her story of turning fragmented data into actionable insights, resulting in a 10% churn reduction and increased customer engagement.</p><p>Click here to watch the interview on YouTube!</p><p>𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 <br/><br/>- Using data consolidation tools like Gainsight to drive decision-making<br/>- Creating segmentation models to refine engagement strategies<br/>- Building a customer-centric...

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  Episode #16

  Scalable Adoption Strategies to BOOST Customer Success in 2025

  Apr 18, 202541 minS5

  <p>Send us a text</p><p>Are you struggling to get users to adopt your product’s features and drive real engagement?<br/><br/>In this interview of CSM Practice, David Kahn from SAP, a seasoned expert with over 25 years of experience in transformation initiatives and product adoption strategies, shares his proven framework for increasing user adoption within traditional organizations and how his team drives meaningful results at SAP.</p><p>Click here to watch the interview on YouTube!<br/><br/>𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 <br/><br/>- The step-by-step framework SAP uses to assess user adoption challenges and drive scalable solutions.<br/>- How to overcome cross-functiona...

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