Customer Educated

Customer Educated is a Trainn Original podcastEver wanted to learn from customer education experts who say “Been there, done that”? We bring those very voices to the Customer Educated Podcast.Join us in conversation with "pros" from diverse SaaS teams who've scaled their programs to the peak. Gain actionable strategies, real-world case studies and learn from their mistakes to build the best customer learning experience at your organizationReady to get Customer Educated?

Customer Educated is a business podcast hosted by Trainn, with 17 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Trainn hosts Customer Educated, a business show with 17 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #9

  How Jason Gorman uses Gen AI to cut training creation time by 60%

  Nov 20, 20241h 8mS1

  <p>Everyone's talking about GenAI in customer education, but here's the reality: Implementing AI successfully in corporate projects isn't as straightforward as most conversations suggest. The real challenge? Replicating others' successes consistently across different projects.</p> <p>Enter Jason Gorman, his journey from 25% to 75% AI adoption wasn't just about using the tools—it was about building systematic processes that deliver consistent results.</p> <p><br /></p> <p>Listen to the full episode: </p> <p>00:00 Promo</p> <p>02:09 A Practical Conversation on AI In Education </p> <p>04:33 Scaling AI: From 25% to 75% Implementation</p> <p>06:37 Gen AI Tools vs AI-Powered Tools</p> <p>1...

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  Episode #8

  Repurposing educational content for marketing, setting up content ownership and more with Shannon Howard

  Oct 28, 202422 minS1

  <p>Access Shannon's Project Brief Template- https://docs.google.com/document/d/16w5tMjxkg5-4TuujCI2wZ7Wrz4QJPiFRR-Ae4MsSeBM/edit?tab=t.0</p> <p><br /></p> <p>In part 1, Shannon discussed the importance of driving collaboration between marketing and educational teams. </p> <p>In part 2, we continue to conversation with Shannon explaining the importance of setting up content standards, content ownership, and ways to repurpose content. </p> <p><br /></p> <p>Dive in: </p> <p>00:51 Topics discussed </p> <p>02:02 Content coordination & ownership</p> <p>03:43 Do product marketers make good SME’s?</p> <p>05:56 How automations can help internal marketing</p> ...

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  Episode #8

  Setting up strategic collaboration between education and marketing teams with Shannon Howard

  Oct 22, 202425 minS1

  <p>You spend months working on a course, launching your academy. But are you making sure if it reaches the right *eyes & ears*?</p> <p><br /></p> <p>Listen to Shannon Howard, explain the importance of marketing to drive successful educational programs.</p> <p><br /></p> <p>Don't miss out the *elephant in the room* - Driving successful collaboration between marketing & educational teams.</p> <p>Topics discussed</p> <p>00:00 Introducing the Episode</p> <p>02:32 Key Podcast Topics</p> <p>03:26 Content, Content, Content</p> <p>04:27 Marketing lens on Customer Education </p> <p>05:34 Education lens on Marketing</p> <p>06:44 Pre & Post-Sale Education </p>...

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  Episode #7

  Measure learning, behavioural change and reaction with every Instructor Led training with Dan Braithwaite

  Sep 18, 202428 minS1

  <p>00:00 Intro </p> <p>02:51 Exploring the Kirkpatrick Model for Measuring Learning Outcomes</p> <p>05:47 Assessing Learning Through Surveys and Feedback</p> <p>09:04 Scenario-Based Assessments in Training Programs</p> <p>12:00 Instructor Reflection and Continuous Improvement</p> <p>14:52 Behavioral Change and Support Ticket Reduction</p> <p>18:14 Quantifying Support Ticket Costs and Impact</p> <p>21:08 Instructor Performance and Knowledge Sharing</p> <p>23:53 Key Takeaways for Aspiring Instructors</p> <p><br></p>

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  Episode #7

  What it takes to run successful Instructor-led training programs with Dan Braithwaite

  Sep 12, 202438 minS1

  <p>In this two-part episode, Dan Braithwaite breaks down 10 years of insights on running great Instructor-Led Training programs.</p> <p>00:00- Podcast Promo</p> <p>03:21- VILT vs. E-Learning – What’s better?</p> <p>03:55- Benefits of VILT</p> <p>04:57- Designing ILT for decreasing tolerance levels</p> <p>06:33- Grabbing attention quickly</p> <p>08:21- Why stick to 3 topics per session?</p> <p>09:02- Prioritizing ILT topics from support tickets</p> <p>13:54- The "Tell me, show me, let me try" framework</p> <p>17:35- Ideal length for an ILT session?</p> <p>19:48- Structuring your session time wisely</p> <...

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