CX Accelerator Show

The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you!

CX Accelerator Show is a business podcast hosted by Unknown Host, with 8 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts CX Accelerator Show, a business show with 8 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #7

  Say My Name

  Jul 30, 202630 minS1

  In this episode, Robbie Jefcoat shares insights on how personalized experiences, like using names, foster community, trust, and safety in various environments—from schools to corporate settings. Discover practical strategies to make people feel seen, valued, and connected, and learn why local relationships and human connection are irreplaceable in the age of AI. Key topics The importance of personal recognition in CX and education Using badges and names to foster community and safety The role of local relationships in customer and community engagement Balancing AI and human connection in service experiences Strategies for making people feel seen and valued Badge Pass - https://www.badgepass.com/ Reinventing Customer Service by Matt Dixon - https://hbr.org/2018/11/reinventing-customer-service Robbie on LinkedIn - https://www.linkedin.com/in/robbiejefcoat/

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  Episode #6

  Embracing Your True Self: Introverts, Extroverts, and Empaths

  Jul 16, 202641 minS1

  In this episode, Nate Brown, Erica Marois, Debbie Szumylo, and Jenny Dempsey explore the nuances of introversion, extroversion, and empathy in the workplace. They share personal stories, practical advice, and insights on how understanding these traits can enhance self-awareness and team dynamics. Key Topics The impact of energy and hope in the workplace The power of self-acceptance and leaning into strengths Strategies for introverts and extroverts to thrive The importance of relationship building and trust Self-care and setting boundaries in high-energy roles The role of empathy in customer experience Overcoming stereotypes and embracing authenticity Resources Personal Branding for Introverts by Goldie Chan Debbie Szumylo - LinkedIn Jenny Dempsey - LinkedIn CX Accelerator Community

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  Episode #5

  Book It! Insights from CX Community Authors

  Jul 2, 202637 minS1

  <p>In this episode, we explore the journeys of two CX authors from the CX Accelerator community, their motivations for writing, and insights on the future of CX and AI. Discover how storytelling, community building, and authentic leadership shape exceptional customer experiences.</p><p></p><p>Chapters</p><p>00:00 Introduction to the Authors and Their Journey</p><p>05:08 The Importance of Community in Customer Experience</p><p>14:50 The Author's Journey and Target Audience</p><p>14:50 Insights from Jeannie Walters' Book</p><p>15:20 Writing for the Overwhelmed Leader</p><p>18:06 Navigating AI in Writing</p><p>24:23 Embracing Struggle in the Creative...

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  Episode #5

  Book It! Insights from CX Community Authors

  Jul 2, 202637 minS1

  In this episode, we explore the journeys of two CX authors from the CX Accelerator community, their motivations for writing, and insights on the future of CX and AI. Discover how storytelling, community building, and authentic leadership shape exceptional customer experiences. Chapters 00:00 Introduction to the Authors and Their Journey 05:08 The Importance of Community in Customer Experience 14:50 The Author's Journey and Target Audience 14:50 Insights from Jeannie Walters' Book 15:20 Writing for the Overwhelmed Leader 18:06 Navigating AI in Writing 24:23 Embracing Struggle in the Creative Process 24:55 Justin Robbins' Perspective on Writing and Purpose 27:31 Preparing for the Future of CX 29:50 Balancing Technology and Humanity Resources Justin Robbins's Book: More Than a Motto Jeannie Walters's Book: Experience is Everything Denise Yohn's Fusion Charles Vogel's The Art of Community Guests LinkedIn - https://linkedin.com/in/justinrobbins LinkedIn - https://linkedin.com/in/jeanniewalters

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  Episode #4

  How AI is Transforming Knowledge Management in CX

  Jun 18, 202639 minS1

  <p>This episode features a deep discussion on customer experience, knowledge management, AI integration, and leadership insights from the CX community, including highlights from HDI Service World and innovative practices from Southwest Airlines and Nordstrom.</p><p></p><p>Key topics</p>Balance and budget in CX experience designThe role of heart and soul in customer experienceInnovative recognition programs like Southwest's QR code initiativeThe importance of peer-to-peer relationships and collective geniusKnowledge management evolution and AI's impact on data silosThe significance of governance, psychological safety, and employee ownership in innovation<p></p><p>Resources</p><p>HDI Service World Conference...

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