CX Accelerator Show

The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you!

CX Accelerator Show is a business podcast hosted by Unknown Host, with 11 episodes on record and a Required Pod Score of 80.

Unknown Host hosts CX Accelerator Show, a business show with 11 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #11

  Knowledge Management in an AI World

  Sep 18, 202642 minS1

  In this episode, industry experts discuss how AI and knowledge management are transforming customer experience and operational efficiency. They explore practical strategies for integrating AI, fostering a knowledge-centric culture, and managing technological debt to stay competitive. Key topics: AI levels of maturity and organizational readiness Change management and culture shift in AI adoption Using AI to multiply human impact and create success interactions Reimagining knowledge management beyond static articles Managing technological debt and building data pipelines https://www.linkedin.com/in/travisdewolf/ https://www.linkedin.com/in/benfoden/

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  Episode #10

  86400 Seconds

  Sep 10, 202639 minS1

  In this episode, Jack Wilson shares his incredible journey from a challenging childhood to becoming a successful entrepreneur and ultra-runner. He discusses the importance of mindset, preparation, and resilience in overcoming obstacles and achieving success in both life and career. Key topics: Jack Wilson's personal story of overcoming childhood adversity The importance of mindset and discipline in success Lessons from ultra-running and endurance sports The role of failure in learning and growth Strategies for staying motivated during tough times The significance of alignment and leadership in organizations Practical tips for setting goals and holding oneself accountable https://www.linkedin.com/in/jackwilsonmindset/

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  Episode #7

  Say My Name

  Jul 30, 202630 minS1

  In this episode, Robbie Jefcoat shares insights on how personalized experiences, like using names, foster community, trust, and safety in various environments—from schools to corporate settings. Discover practical strategies to make people feel seen, valued, and connected, and learn why local relationships and human connection are irreplaceable in the age of AI. Key topics The importance of personal recognition in CX and education Using badges and names to foster community and safety The role of local relationships in customer and community engagement Balancing AI and human connection in service experiences Strategies for making people feel seen and valued Badge Pass - https://www.badgepass.com/ Reinventing Customer Service by Matt Dixon - https://hbr.org/2018/11/reinventing-customer-service Robbie on LinkedIn - https://www.linkedin.com/in/robbiejefcoat/

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  Episode #6

  Embracing Your True Self: Introverts, Extroverts, and Empaths

  Jul 16, 202641 minS1

  In this episode, Nate Brown, Erica Marois, Debbie Szumylo, and Jenny Dempsey explore the nuances of introversion, extroversion, and empathy in the workplace. They share personal stories, practical advice, and insights on how understanding these traits can enhance self-awareness and team dynamics. Key Topics The impact of energy and hope in the workplace The power of self-acceptance and leaning into strengths Strategies for introverts and extroverts to thrive The importance of relationship building and trust Self-care and setting boundaries in high-energy roles The role of empathy in customer experience Overcoming stereotypes and embracing authenticity Resources Personal Branding for Introverts by Goldie Chan Debbie Szumylo - LinkedIn Jenny Dempsey - LinkedIn CX Accelerator Community

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  Episode #5

  Book It! Insights from CX Community Authors

  Jul 2, 202637 minS1

  <p>In this episode, we explore the journeys of two CX authors from the CX Accelerator community, their motivations for writing, and insights on the future of CX and AI. Discover how storytelling, community building, and authentic leadership shape exceptional customer experiences.</p><p></p><p>Chapters</p><p>00:00 Introduction to the Authors and Their Journey</p><p>05:08 The Importance of Community in Customer Experience</p><p>14:50 The Author's Journey and Target Audience</p><p>14:50 Insights from Jeannie Walters' Book</p><p>15:20 Writing for the Overwhelmed Leader</p><p>18:06 Navigating AI in Writing</p><p>24:23 Embracing Struggle in the Creative...

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