CX Insider - Customer experience leaders sharing insights and ideas for customer service success

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

CX Insider - Customer experience leaders sharing insights and ideas for customer service success is a business podcast hosted by ACF Technologies, with 137 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

ACF Technologies hosts CX Insider - Customer experience leaders sharing insights and ideas for customer service success, a business show with 137 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #136

  “If AI Replaces Humans, We’re Doing It Wrong”/w Jhon Finch

  Apr 16, 202632 minS0

  <p>AI Isn’t Replacing Humans—It’s Here to Make Them Better | CX Insider Podcast</p> <p>In this episode of CX Insider, Tamil and Greg sit down with John Finch from RingCentral to explore the future of customer experience in the age of AI.</p> <p>From Silicon Valley insights to real-world applications, we unpack how AI is transforming customer conversations—without replacing the human touch. This episode dives into the balance between automation and empathy, and why the best customer experiences feel completely effortless.</p> <p>Whether you're in marketing, CX, or just curious about AI, this is a mus...

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  Episode #135

  "inside luxury fashion CX"- W Maud Lagarde (Louis Vuitton)

  Feb 9, 202639 minS0

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  Episode #134

  "by 2030 banking will be proactive"-W/Monika Kashyap (HSBC) EP132

  Feb 2, 202632 minS0

  <p>In this episode of CX Insider, we’re joined by Monika Kashyap (HSBC) to explore how augmented AI helps teams make better decisions—and why, by 2030, commercial banking will be more proactive and personal than ever. We dig into AI-led omnichannel journeys, real-time personalisation, and what it takes to move from reactive service to proactive, value-adding CX.</p>

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  Episode #133

  "creating impact in what you build"- W/Abdul Khaled (E.ON Next) #133

  Oct 23, 202531 minS0

  🕒 Timestamps: <p>00:00 – Opening thoughts: Building with purpose<br> 00:32 – Welcome to CX Insider with Abdul Eon, Head of Digital CX & Products at E.ON Next<br> 00:49 – Abdul’s career journey: from engineer to CX leader<br> 02:13 – How psychology shapes customer experience<br> 03:26 – Introducing Compass: operationalising CX strategy<br> 05:03 – Why relying on surveys alone can be dangerous<br> 06:06 – Behavioural insight: the “fruit bowl” example 🍎<br> 07:30 – Turning feedback into action through real-world testing<br> 08:39 – From insight to delivery: closing the CX gap<br> 09:55 – Why most CX initiatives fail — and how to fix it<br> 11:18 – The four stages of CX maturity<br> 12:39 – The Compass model: a strategic and operational app...

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  Episode #132

  Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)

  Oct 23, 202541 minS0

  <p>What does it take to reinvent food innovation? 🍴<br> In this episode of CX Insider, we sit down with Ian Toll, CEO of Oscar Mayer UK, to uncover the story behind the Gastro Hub — a fully choreographed innovation centre built to transform how ideas in the food industry are created, tested, and brought to life.</p> <p>Ian shares his journey from leading global restaurant chains to pioneering immersive innovation at Oscar Mayer. Discover how choreography, sensory experiences, and collaboration are redefining how the food manufacturing industry innovates.</p> <p>This episode is a masterclass in creativity, leadership, and custo...

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