
Episode #136
What Broadway Can Teach Us About Trust, Teamwork, and Extraordinary Performance with Teri Pruitt
Summary When we experience something extraordinary, we naturally notice the person standing in front of us—the performer, the leader, the person taking the bow. What we rarely see are all the people behind the scenes whose work made that moment possible. For more than 25 years on Broadway, Teri Pruitt has worked in an environment where hundreds of people have to trust one another, adapt when something goes wrong, and consistently create excellence most of the audience will never see. And organizations aren't really that different. In this episode of Deals with Heels, Debra Bowers sits down with Teri, founder of Open the Aperture, to explore what the theatrical process can teach us about leadership, teamwork, communication, trust, recognition, and creating an extraordinary experience. Teri takes us backstage to explain how Broadway productions move from development through technical rehearsals and previews, where teams continuously rehearse, test, adjust, and learn before opening night. Debra and Teri also explore what corporate teams can learn from theatrical improvisation, including using “yes, and” to break down silos, invite ideas, and help people step outside their own perspective. They discuss what happens when a great team's work doesn't produce the expected outcome, why timing and audience readiness matter, and how strong professional communities create relationships that extend far beyond a single production. Because extraordinary performance is rarely created by the person everyone sees. It is built through trust, alignment, respect, empowered teams, and the work happening backstage long before the customer experiences the result. Key Topics & Main Ideas - What Broadway can teach organizations about teamwork and trust - Why extraordinary performance depends on work the audience never sees - How backstage teams experience recognition without standing in the spotlight - Why respect for someone's competence creates a foundation for trust - How a shared goal helps teams work through conflict - What technical rehearsals and Broadway previews can teach businesses about testing and iteration - Using “yes, and” to move teams beyond silos and defensiveness - How changing perspectives can help teams solve difficult problems - Why outrageous ideas sometimes lead to the best practical solutions - The difference between internal competition and collective success - Why a strong performance can still fail when the audience isn't ready - How teams respond to decisions made far above their level of authority - Why professional relationships and community matter over an entire career - How team empowerment affects the experience customers ultimately receive - Why leaders have to build the backstage before customers experience the performance RESOURCES Connect with Teri Pruitt Website: https://www.teripruitt.world LinkedIn: https://www.linkedin.com/in/teri-pruitt-a2b341101/ Teri also invites listeners interested in her personal work and theater life to connect with her on Facebook and Instagram. Connect with Debra Bowers our Host LinkedIn: https://www.linkedin.com/in/debra-bowers/ The Growth Vanguard: https://thegrowthvanguard.com/ Free Resource — 5 Signs Your Growth Is Breaking: https://5signs.thegrowthvanguard.com/ Human Sales Playbook: https://thegrowthvanguard.com/free-ebook Hexagon Media: https://hexagonmedia.net/ Stay Connected with Deals with Heels Follow Deals with Heels on your favorite podcast platform so you never miss an episode. Join the conversation by connecting with Debra on LinkedIn and sharing what resonated with you. ⭐ Leave a rating or review to help more people discover Deals with Heels and the conversations that can help them grow. Until next time, stand strong in your power—especially when it gets uncomfortable.






