
Episode #29
From Assistants to Agents: The Future of AI in Financial Services
In this episode of Deciphered, Jeff Tijssen, partner and global head of Fintech, Bain & Company and Mike Cashman, partner, Bain & Company are joined by Mike Edmonds, VP of Agentic Commerce, Commercial Growth, PayPal and Pahal Patangia, Head of Payments Strategy, NVIDIA to discuss the future of AI in financial services. Timestamps: 00:00 Introduction 04:50 Personalization and friction reduction through agentic AI 05:13 Supercharging workflows in financial services with AI 06:19 Distinction between traditional, generative, and agentic AI 09:24 Shift from reactive to predictive banking with AI 13:46 Current adoption curve of agentic AI in finance 15:01 Promising use cases of agentic AI in commerce 17:27 Autonomous agents and redefining customer engagement 21:45 Barriers to adopting AI at scale in organizations 26:38 Building and maintaining trust in AI-driven decisions Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show! You can find Jeff Tijssen here You can find Mike Cashman here You can find Mike Edmonds here You can find Pahal Patangia here For more insights from the Deciphered podcast, visit the page on Bain’s website

