Dental Success: Beyond Chairside

Welcome to Dental Success: Beyond Chairside – the podcast for dental professionals looking to strengthen their practice. Join us as we talk with industry experts and share practical insights on HR, marketing, business strategies, and emerging tools like AI. Whether you run a general or specialist practice, this podcast offers real-world advice to help you run a more efficient, patient-focused, and profitable business.

Dental Success: Beyond Chairside is a business podcast hosted by Michelle Pritchard, with 61 episodes on record and a Required Pod Score of 80.

Michelle Pritchard hosts Dental Success: Beyond Chairside, a business show with 61 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #10

  S5 EP10 The Rise of AI in Dental Practices | Lewis Crook

  Sep 24, 202618 minS5

  Discover how AI voice technology is reshaping front office operations in dental practices. Lewis Crook shares insights from his 20+ years in enterprise tech and healthcare, highlighting practical applications, benefits, and considerations for adoption. Timestamps : 1:05 — Why missed calls are a major issue for dental practices 2:06 — Lewis’s background and where AI voice supports human care 3:32 — The real-world impact of unanswered practice calls 4:27 — Handling the morning booking rush with AI 5:39 — Patient experience, retention, and revenue opportunities 6:58 — How AI agents are trained and connected to practice systems 8:18 — Why older automated phone experiences created resistance 8:57 — Choosing the agent’s voice, language, and brand experience 9:47 — Why practice owners can underestimate missed opportunities 10:33 — A practical, evidence-led approach to adopting AI 11:23 — Privacy, compliance, and keeping patient data secure 13:52 — Why healthcare practices should start exploring AI now 15:43 — Closing thoughts and where to learn more from Lewis 16:38 — Series wrap-up and preview of the next season Key Topics: The current challenges faced by dental practices in handling calls and missed opportunities How AI voice agents can improve patient experience through instant response and appointment booking The balance between automation and human touch, especially in complex cases requiring empathy Technical integration of AI voice agents with existing practice management systems via APIs Customisation options, including voice cloning and branding to match practice identity Privacy, security, and compliance concerns within healthcare AI deployment The importance of starting small with AI implementation and measuring outcomes The evolving regulatory landscape affecting healthcare AI solutions Connect with Lewis Crook: Lewis Crook LinkedIn: https://www.linkedin.com/in/iamlewiscrook/ Website: https://lewiscrook.com/ ------------------------------------------------------------------------------------ #DentalPodcast #AIinDentistry #DentalPracticeGrowth #DentalReception #PatientExperience #DentalTechnology #VoiceAI #PracticeEfficiency #DentalBusiness #HealthcareAI #BeyondChairside #AlignedBCPodcast #AlignedBusinessConsulting #MichellesView #LewisCrook Send us Fan Mail Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry. Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue. ✔ Get your Profitability Score – Low, Medium, or High ✔ Identify inefficiencies that may be costing you money ✔ BONUS: Free copy of The Ultimate Guide to Practice Management Take the audit now: https://tinyurl.com/alignedbc-freeaudit Need expert advice? Book a complimentary 30-minute virtual coffee chat: Connect with me: https://linktr.ee/alignedbusinessconsulting Email: michelle@alignedbusinessconsulting.com.au Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302 Stay tuned for more episodes from Dental Success: Beyond Chairside !

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  Episode #9

  S5 EP9 Be The Voice, Not The Echo | Jackie Campbell

  Sep 11, 202619 minS5

  In this conversation, Michelle Pritchard and Jackie Campbell discuss the significance of authenticity in leadership and communication. Jackie emphasises the importance of being true to oneself and aligning personal values with business practices. They explore how personal experiences shape professional identity and the impact of imposter syndrome on individuals in leadership roles. The discussion also highlights the need to create a positive work environment and to build trust and relationships with clients. The episode concludes with a powerful reminder to be the voice, not the echo, in one's professional journey. Timestamps: 00:00 Introduction to Authentic Leadership 02:10 The Importance of Authenticity in Communication 06:10 Values and Their Role in Leadership 09:43 Personal Experiences Shaping Professional Identity 12:15 Overcoming Imposter Syndrome 14:55 Building a Supportive Team Environment 18:28 Final Thoughts on Being the Voice, Not the Echo Takeaways: - As a practice owner, you're more than a clinician. - Authenticity is crucial in leadership and communication. - People often curate their 'authentic' selves, complicating their interactions. - Showing up as your true self leads to better business outcomes. - Values alignment is essential for effective leadership. - Imposter syndrome can hinder authentic self-expression. - Building trust with clients is key to a successful practice. - Creating a positive work environment benefits both staff and clients. - Every business starts with its first client experience. - You have the freedom to run your business your way. For more information about Jackie Campbell and Arca Morai, please links to their social media pages below: Website: https://www.arcamorai.com.au/ Facebook: https://www.facebook.com/JackieCampbellAU/ Instagram: https://www.instagram.com/jackiecampbell.freedomfirst LinkedIn: https://www.linkedin.com/in/jacquelineccampbell/ #DentalPracticeManagement #DentalLeadership #PracticeOwner #TeamCulture #ValuesBasedLeadership #Communication #BeyondChairside #AlignedBCPodcast #AlignedBusinessConsulting #MichellesView #ArcaMorai #JackieCampbell Send us Fan Mail Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry. Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue. ✔ Get your Profitability Score – Low, Medium, or High ✔ Identify inefficiencies that may be costing you money ✔ BONUS: Free copy of The Ultimate Guide to Practice Management Take the audit now: https://tinyurl.com/alignedbc-freeaudit Need expert advice? Book a complimentary 30-minute virtual coffee chat: Connect with me: https://linktr.ee/alignedbusinessconsulting Email: michelle@alignedbusinessconsulting.com.au Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302 Stay tuned for more episodes from Dental Success: Beyond Chairside !

  ListenShow Notes
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  Episode #8

  S5 EP8 Operational Rhythms - How Hudles and Meetings Improve Practice Performance | Ameena Basile

  Aug 28, 202619 minS5

  In this conversation, Michelle Pritchard and Ameena Basile discuss the critical role of communication in dental practices. They explore the importance of daily huddles, structured meetings, and timely feedback to enhance team dynamics and patient experience. Ameena shares her journey in practice management and emphasises the need for leaders to set an example in fostering effective communication. The discussion highlights how clear expectations and regular check-ins can prevent misunderstandings and improve overall practice success. Timestamps: 00:00 The Importance of Communication in Dental Practices 04:02 Daily and Weekly Rhythms for Team Success 10:11 Setting Expectations and Leading by Example 16:58 Enhancing Patient Experience through Effective Communication Takeaways: Daily huddles are essential for effective communication. Timely feedback helps in addressing issues promptly. Leaders must set an example for their teams. Clear expectations enhance team engagement. Regular check-ins improve the patient experience. Communication is key to preventing mistakes. Understanding the 'big why' motivates teams. Team dynamics are crucial for practice success. Structured meetings foster a high-performing environment. Effective communication impacts patient satisfaction. For more information about Ameena Basile and Dental Business Mastery, see the links below: Website: https://dentalbusinessmastery.com.au/ Facebook: https://www.facebook.com/dentalbusinessmastery Instagram: https://www.instagram.com/dentalbusinessmastery/ Ameena’s LinkedIn: https://www.linkedin.com/in/ameena-basile-05606662/ Send us Fan Mail Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry. Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue. ✔ Get your Profitability Score – Low, Medium, or High ✔ Identify inefficiencies that may be costing you money ✔ BONUS: Free copy of The Ultimate Guide to Practice Management Take the audit now: https://tinyurl.com/alignedbc-freeaudit Need expert advice? Book a complimentary 30-minute virtual coffee chat: Connect with me: https://linktr.ee/alignedbusinessconsulting Email: michelle@alignedbusinessconsulting.com.au Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302 Stay tuned for more episodes from Dental Success: Beyond Chairside !

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  Episode #6

  S5 EP6 From Practice to Purpose: Leadership and Mental Health | Parul Bhatia

  Jul 31, 202613 minS5

  In this episode, Michelle Pritchard engages in a heartfelt conversation with Dr Parul Bhatia , a seasoned dentist who shares her journey through burnout and the sale of her practice. Parul emphasises that leading a dental practice is not just about systems and workflows, but fundamentally about the relationships built with team members and patients. She reflects on the challenges faced during the transition of selling her practice, highlighting the importance of transparent communication and the emotional impact of change on her team. Parul’s experience reveals the complexities of leadership, especially in times of uncertainty, and the need for authenticity in communication. As Parul navigates her post-practice life, she focuses on helping other dentists address similar challenges, particularly those related to mental health and burnout. She advocates for open discussions about these issues, which are often stigmatised in the dental profession. The conversation also touches on evolving workplace dynamics, where financial concerns can overshadow the importance of workplace culture and support. Parul’s insights serve as a reminder of the critical role that empathy and connection play in effective leadership and team dynamics. Timestamps 01:00 The Essence of Leadership in Dentistry 01:57 Parul's Journey: From Burnout to New Beginnings 04:29 Navigating Change: Communication During Transitions 08:59 Building a Supportive Team Environment 12:02 Promoting Mental Health and Resilience in Dentistry Takeaways Leading a practice is about relationships, not just systems. Transparent communication is crucial during transitions. Burnout can stem from personal and professional misalignments. When financial priorities dominate, culture and support often suffer. Open discussions about mental health in dentistry are essential. For more details abut Dr Parul Bhatia see her social media pages below: Facebook: https://www.facebook.com/parul.bhatia.5?mibextid=wwXIfr&rdid=ImNDLGEmdfyrnNko&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1CphTnF9qa%2F%3Fmibextid%3DwwXIfr# Instagram: https://www.instagram.com/parulbhatia_official/ LinkedIn: https://www.linkedin.com/in/parul-bhatia-4a9a1759/ Send us Fan Mail Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry. Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue. ✔ Get your Profitability Score – Low, Medium, or High ✔ Identify inefficiencies that may be costing you money ✔ BONUS: Free copy of The Ultimate Guide to Practice Management Take the audit now: https://tinyurl.com/alignedbc-freeaudit Need expert advice? Book a complimentary 30-minute virtual coffee chat: Connect with me: https://linktr.ee/alignedbusinessconsulting Email: michelle@alignedbusinessconsulting.com.au Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302 Stay tuned for more episodes from Dental Success: Beyond Chairside !

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  Episode #5

  S5 EP5 Patient Recall Success : Strategies for Dental Practice Growth | Nosh Hands

  Jul 17, 202619 minS5

  In this episode, Nosh Hands from Re-engagement Consultants shares expert insights into how dental practices can optimise their patient recall systems, improve communication, and boost long-term patient engagement. Discover practical tips on language, process, and data management to drive sustainable growth. Timestamps: 00:00 Introduction 04:52 Communication Gaps in Dental Practices 09:00 Navigating High-Value Treatments 11:31 Building Trust and Understanding Patient Needs 15:06 Data Clean-Up and Its Impact on Dental Practice Efficiency Key Topics: The importance of human touch in patient re-engagement beyond automated texts/emails How dentist-patient communication at the point of treatment impacts recall Common breakdowns between the front desk, clinician, and patient communication The role of language and clarity in securing patient commitment to follow-up appointments Strategies for handling high-value and cosmetic treatment follow-ups The significance of timely data cleanup and database management Building trust through open questions and transparent conversations Practical approaches to softening resistance based on financial concerns The benefits of assigning dedicated staff for recall follow-up and re-engagement Connect with Nosh Hands and Re-engagement Consultants Website: https://www.reenco.com.au/ Send us Fan Mail Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry. Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue. ✔ Get your Profitability Score – Low, Medium, or High ✔ Identify inefficiencies that may be costing you money ✔ BONUS: Free copy of The Ultimate Guide to Practice Management Take the audit now: https://tinyurl.com/alignedbc-freeaudit Need expert advice? Book a complimentary 30-minute virtual coffee chat: Connect with me: https://linktr.ee/alignedbusinessconsulting Email: michelle@alignedbusinessconsulting.com.au Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302 Stay tuned for more episodes from Dental Success: Beyond Chairside !

  ListenShow Notes

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