
Episode #7
Rethinking Experience Management with Real-Time Intelligence
<p>We’ve entered an age where experiences are no longer designed in cycles - they unfold in real time.</p><p>In this episode, Gordon Ching sits down with Jeff Gelfuso, SVP, Chief Product and Experience Officer at Qualtrics, to explore how AI and real-time intelligence are reshaping experience management.</p><p>Jeff describes this age of AI as a time when consumer expectations for immediacy are colliding with a growing demand for trust and transparency. He explains how design and technology teams are working differently, breaking down silos, connecting feedback loops, and empowering people to respond to insights as...






