Disruptive Innovators features conversations with CIOs and IT/Digital leaders from around the world - diving into their personal backstory/career, their current role, trends they've been seeing and their vision for the future.This podcast is made for people who recognize how quickly the digital business landscape is evolving - those who recognize that it takes a village of trusted advisors to navigate this ever-changing terrain – People who enjoy listening to high-level discussions surrounding what it means to be a leader, real-world examples of challenges faced, and industry-specific strategies leveraged to create exceptional business outcomes.
Pitch Analysis
Required Pod Score for this show. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Verified email
Booking probability
35%
Guest openness
Selective
Verified email on file
80/100
Required Score
Sign up to generate a grounded pitch for Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation.
What is Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation?
Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation is a business podcast hosted by Disruptive Innovations, with 146 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
About the host
Disruptive Innovations hosts Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation, a business show with 146 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #142
Solving the Problem Before the Product with Jessie Gungor of Central and North West London NHS Foundation Trust
Aug 15, 202652 minS1
So many digital investments in healthcare fail to solve the problem they were meant to fix. J essie Gungo r , CNIO of Central and North West London NHS Foundation Trust , joins David Wright to explore why, and shares why he believes digital leadership belongs to every member of a care team, not just senior staff. KEY TAKEAWAYS 00:00 Introduction. 02:31 The role of CNIO at Central and North West London NHS Foundation Trust. 04:49 Identify the actual problem before reaching for a digital solution. 11:47 Jessie traces his path from frontline nursing to digital health leadership. 17:34 Why it's never too late to try something new in a career. 20:47 Recognizing and managing imposter syndrome. 34:52 Jessie outlines his vision for building a digitally literate workforce. 38:04 Why digital leadership isn't limited to senior staff. 50:11 Closing advice: take the opportunities in front of you. Thanks for listening to the "Disruptive Innovators" podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED Central and North West London NHS Foundation Trust website: https://www.cnwl.nhs.uk/ #DigitalHealth #NHS #NursingLeadership
Closing the AI Governance Gap and Building Upstream Care with Dr. Ami Bhatt of the American College of Cardiology
Aug 1, 202642 minS1
Healthcare AI often gets scrutinized at the front door. The real risks live downstream in workflows and handoffs no one is watching. Dr. Ami Bhatt , Chief Innovation Officer of the American College of Cardiology *, joins David Wright to unpack the governance gap in healthcare AI and where systems need to look. KEY TAKEAWAYS 00:00 Introduction. 02:24 Ami names the governance gap in healthcare AI as the most urgent issue to address. 03:18 The American College of Cardiology represents 60,000 members across more than 2,500 health systems worldwide. 11:42 More patient data does not automatically improve care without infrastructure to interpret it safely. 13:23 Ami learns that management requires collaboration, not simply telling people how to do their jobs. 20:53 Reframing "barriers" as "dependencies" changes how technology adoption conversations unfold with health systems. 24:10 PRIME-Heart shifts cardiology's focus upstream, toward prevention rather than only treating advanced disease. 27:59 Predictive tools only help patients when timed to a moment where care can change outcomes. 32:03 Expanding clinical teams to include pharmacists and community health workers could close the caregiver gap. 38:10 Ami predicts population health will shift toward wearables and monitoring in the patients' homes. Thanks for listening to the “Disruptive Innovators” podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED American College of Cardiology Website https://www.acc.org/ U.S. Food and Drug Administration https://www.fda.gov/ PRIME-Heart Initiative https://www.acc.org/education-and-meetings/products-and-resources/features/prime-heart Dr. Ami Bhatt Website https://dramibhatt.com/ “A Guardian and a Thief” by Megha Majumdar https://www.amazon.co.uk/Guardian-Thief-sensational-author-Burning-ebook/dp/B0F6ZZ145N Eko Health https://www.ekohealth.com/ DispatchHealth https://www.dispatchhealth.com/ 23andMe https://www.23andme.com/ #DisruptiveInnovation #HealthcareAI #DigitalHealth *Since recording this interview, Dr Bhatt has become Chief Medical Officer of WHOOP
Why AI Can't Fix a Broken Culture with Sarina Swan of Vitalant and Chad Anderson of Mercedes-Benz USA
Jul 26, 202630 minS1
Recorded live at the CCW Las Vegas show floor, David Wright sits down with Sarina Swan , Sr. Director, Customer Contact Center of Vitalant , and Chad Anderson , Head of Customer Care and Roadside Operations of Mercedes-Benz USA , to unpack culture, AI adoption and customer experience. Sarina speaks to the upside once things are working, and Chad flags the prerequisite — you can't skip the culture/process work and expect AI to compensate. KEY TAKEAWAYS 00:00 Introduction. 03:33 Sarina explains why customer experience is critical to donor retention at Vitalant, the second-largest US blood bank. 05:21 She argues CX leaders should look past the AI hype and refocus on the fundamentals of the customer journey. 07:02 The cultural and change-management work required before new technology can succeed. 09:03 Vitalant's five-year strategic plan uses technology to support, not replace, its people. 11:04 An anti-rotation calling service more than doubled Vitalant's connect rates, from about 12–16% to 22–26%. 14:00 Sarina’s advice to her younger self: be confident in your ability, and take more risks. 16:40 Chad describes leading cultural transformation and customer insights at Mercedes-Benz USA. 18:38 Organizations invest heavily in technology but too rarely invest in preparing their people. 21:04 AI will only amplify a broken culture, not fix it. 28:26 Chad’s closing advice: never forget your employees, because they drive every technology outcome. Thanks for listening to the “Disruptive Innovators” podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED CCW Las Vegas 2026 https://www.cxtoday.com/events/ccw-las-vegas/ Vitalant Website https://www.vitalant.org/ Mercedes-Benz USA Newsroom https://media.mbusa.com/ #DisruptiveInnovation #Innovation #DisruptiveTech
Rethinking Customer Experience in Healthcare with Jason Frame of Southern Nevada Health District and Aaron Johnson of Penn Medicine, University of Pennsylvania Health System
Jul 18, 202636 minS1
David Wright talks privacy, AI and customer experience with Jason Frame , Chief Information Officer of Southern Nevada Health District , and Aaron Johnson , Interim Chief Marketing Officer of Penn Medicine , University of Pennsylvania Health System , live from CCW Las Vegas. Jason and Aaron bring perspectives from healthcare IT and marketing leadership, showing how problem-solving culture and privacy-first thinking shape the customer journey from two very different vantage points. KEY TAKEAWAYS 00:00 Introduction. 03:45 Southern Nevada Health District protects 2.3 million residents and 50 million annual visitors. 07:58 Privacy is the CX priority healthcare leaders cannot afford to ignore. 12:03 How Jason's team is piloting AI-powered call handling to catch calls the front desk cannot answer. 13:56 Jason's biggest regret is being too risk-averse early in his career instead of taking chances. 16:00 Early-career leaders should ask their boss directly what it takes to move up. 18:15 How Aaron leads demand generation and patient access as interim CMO at Penn Medicine. 20:15 A solution-first mindset is creeping into how organizations approach AI. 25:25 Penn Medicine is unifying its websites onto one cloud-based content platform system-wide. 30:14 Aaron compares marketing to demand, and access to supply, calling their connection intuitive. 33:03 An urge to leaders to tie cost-cutting wins to the revenue those solutions help protect. Thanks for listening to the “Disruptive Innovators” podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED CCW Las Vegas 2026 https://www.cxtoday.com/events/ccw-las-vegas/ Southern Nevada Health District website https://www.southernnevadahealthdistrict.org/ Penn Medicine, University of Pennsylvania Health System Website https://www.pennmedicine.org/ #DisruptiveInnovation #Innovation #DisruptiveTech
Upskilling, Contact Centers and AI's Role in CX with Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video and Dale Sturgill of Memorial Hermann Health System
Jul 13, 202641 minS1
Antrea Dowd of HCA Healthcare , Shmuel Saklad of B&H Photo Video , and Dale Sturgill of Memorial Hermann Health System join David Wright live from CCW in Las Vegas to explore how AI is reshaping contact centers, workforce development and the patient experience. Antrea explains how HCA is bridging the healthcare workforce gap by upskilling employees and using AI to move patients through their journey more efficiently. Shmuel challenges CX leaders to pay attention to the managers now responsible for leading mixed human-and-AI workforces, and argues that translating metrics into business language is what separates practitioners from leaders. Dale reveals that the 55-and-older demographic has been the most enthusiastic adopter of new contact center technology at Memorial Hermann, upending common assumptions about digital resistance. KEY TAKEAWAYS 00:00 Introduction. 03:36 Antrea Dowd's role at HCA sits at the crossroads of workforce development, operations and patient-centered care, turning students into employees and upskilling current staff to close healthcare workforce gaps. 08:10 In healthcare, resistance to AI is rooted in fear of replacement rather than a genuine capability gap — leaders who communicate AI as a collaborator, not a competitor, change the dynamic on the floor. 11:16 Automating student placement and rotation scheduling would free HCA teams to focus on the higher-value work of curriculum design and programme rollout. 14:46 Shmuel Saklad built a 12-year career at B&H Photo Video starting as a phone agent, working up through a contact center that serves corporations, governments and educational institutions at B2B scale. 19:28 The conversation about AI in contact centers focuses on agents — but the managers responsible for leading mixed human-and-AI workforces are adapting too, and that shift is not getting enough attention. 20:17 Translating contact center metrics into executive language — framing CSAT in terms of lost revenue rather than scores — is what allows CX practitioners to influence decisions in rooms that matter. 25:00 Designing AI solutions for diverse audiences requires intentional human-centred design: age, geography and culture all shape how customers want to communicate. 30:14 Dale Sturgill has spent 30 years in contact centers and is now leading Memorial Hermann Health System's strategic shift toward AI, digital innovation and improved patient and consumer experience. 33:00 The 55-and-older demographic has been the most engaged adopter of new contact center automation at Memorial Hermann, challenging assumptions about which customers resist self-service technology. 35:26 Memorial Hermann's new CIO is conducting a deep-dive review of technology across contact centers, hospitals and pharmacy to identify the highest-impact AI initiatives. 38:23 A naturally bilingual voice talent at Memorial Hermann is being augmented with AI to scale English and Spanish voice capabilities across the contact center. Thanks for listening to the "Disruptive Innovators" podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED CCW Las Vegas 2026 https://www.cxtoday.com/events/ccw-las-vegas/ HCA Healthcare Website https://www.hcahealthcare.com/ B&H Photo Video Website https://www.bhphotovideo.com/ Memorial Hermann Health System Website https://memorialhermann.org/ Purpose. Presence. People. - Antrea’s podcast https://podcasts.apple.com/us/podcast/purpose-presence-people/id1864633571 ElevenLabs https://elevenlabs.io/ #DisruptiveInnovation #Innovation #DisruptiveTech
Recent guests on Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation. Study who booked and why before you pitch.
Best industries to pitch Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation for
Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:
businessstrong
Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.
Podcasts like Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation
Every question we get asked before someone starts their trial.
If you have a concern about deliverability, AI quality, data privacy, or whether this will actually work for your specific situation, it's probably answered below.
What is the difference between Founder Solo and Founder Pro?
Founder Solo gives you 50 AI pitches per month using the credit model (Standard pitches cost 1 credit, Enriched pitches cost 2). Founder Pro raises that to 200 credits per month and adds full Booking Probability access, unlimited Magic Match, Apollo enrichment credits, and data export capabilities. Both plans use the same credit system, so you can stretch your monthly budget further by using Standard-mode drafting.
How do agency tiers work?
Agency tiers have no base fee. You pay per managed client and per talent profile. Agency Standard is $199 per client per month; Agency Pro is $399 per client per month. Both add $39 per talent profile per month. Your own team's user seats are always free.
What is a talent profile?
A talent profile represents one person (founder, executive, or spokesperson) you are booking onto podcasts. It includes their bio, topics, headshots, and outreach history. Team plans include 5 profiles; agency plans are pay-as-you-go.
Can I switch plans later?
Yes, at any time. Upgrades take effect immediately; downgrades apply at the end of the current billing period. Contact support if you need help migrating between plan families.
Do you offer a free trial?
Every paid plan includes a 15-day free trial. Your card is saved at signup but you will not be charged until day 16. Cancel any time from your dashboard.
What happens if I cancel?
You keep access until the end of your current billing period. No charges after that. Your data is retained for 30 days in case you reactivate.
Is the 20% annual discount automatic?
Yes. Select Annual on the pricing toggle and the discounted price is applied automatically at checkout. The annual price shown is the full year cost.
What if I have more than 50 profiles or 20 clients?
That is our Enterprise tier. Contact our sales team and we will build a custom plan with volume pricing, a dedicated account manager, and SLA guarantees.
