Elevate Care

Elevate Care Podcast delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

Elevate Care is a business podcast hosted by Unknown Host, with 64 episodes on record and a Required Pod Score of 80.

Unknown Host hosts Elevate Care, a business show with 64 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #64

  Behind the Bell: How Schools Are Rethinking Behavioral Health Support with Veronica Gorgueiro

  Sep 29, 202632 min

  Behavioral health needs in schools are growing more complex, yet districts must address them with limited staffing and budgets. On this episode of Elevate Care, host Kerry Perez talks with Veronica Gorgueiro, Behavioral Program Manager at AMN Healthcare, about how schools are innovating to support both students and educators. Drawing on nearly 20 years as a school psychologist, Veronica highlights the connection between behavioral health and academic success while emphasizing why schools are uniquely positioned to help students build resilience beyond the classroom. Veronica shares practical strategies districts are using to stretch their resources, from adapting clinical models like applied behavior analysis to leveraging community partnerships, grants, and tailored staffing solutions. She also highlights the role of virtual therapy in expanding access to care and discusses sustainable approaches like the "train the trainer" model, which builds internal capacity for long-term support. For district leaders, her message is clear: there are effective, tailored solutions available, and seeking help is a proactive step toward strengthening support for students and staff alike. Key Takeaways ·      Behavioral health and academic success are deeply connected, with progress in one reinforcing the other. ·      Adapting clinical models like ABA therapy for schools means reshaping them to fit classroom settings rather than replicating one-on-one clinical environments. ·      Successful districts use community partnerships, grants, and flexible staffing to maximize limited behavioral health resources. ·      A "train the trainer" model enables behavior specialists to coach teachers and paraprofessionals, fostering long-term internal capacity. ·      Virtual therapy broadens access to care for students in remote or underserved areas while preserving the importance of in-person support where needed. ·      Effective behavioral health strategies should be customized to align with each district's unique strengths and challenges.   Chapters 00:00 – Introduction to Behavioral Health in Schools 00:56 – Veronica's Path from School Psychology to Behavioral Health Leadership 03:07 – Why Behavioral Health Support Matters More Than Ever 04:38 – Top Challenges Districts Face Bringing Clinical Models into Schools 08:00 – What Effective Behavioral Health Support Looks Like 10:47 – Defining Good Student Outcomes in Behavioral Health 13:13 – How Teachers and Behavioral Specialists Collaborate 16:11 – Building Internal Capacity for Long-Term Sustainability 20:01 – How District Behavioral Health Programs Actually Get Started 22:05 – The Role and Reach of Virtual Therapy 28:01 – Combining Staffing, Training, and Technology for Flexible Support 30:36 – Final Thoughts: There Are Options for Every District Meet Veronica Gorgueiro Veronica Gorgueiro is Behavioral Program Manager at AMN Healthcare, where she works with school districts nationwide to design tailored behavioral health programs. A school psychologist by training, Veronica spent nearly 20 years working directly in schools across multiple states before moving into virtual therapy in 2017. Her background spans special education evaluations, applied behavior analysis, and telehealth service delivery, giving her a broad view of what districts need to support both students and staff. At AMN Healthcare, she partners with district administrators to close staffing gaps, expand training, and build behavioral health programs that grow with a district's evolving needs. Guest Resources: ·      Connect with Veronica Gorgueiro on LinkedIn ·      Learn more about AMN Healthcare's Behavioral Health Services   Access the 2026 Healthcare Workforce Outlook Survey Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy. Explore Solutions for Smarter Workforce Management We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #63

  Building Allied Health Talent Pipelines: Lessons from MedStar Health's Workforce Academy with Dr. Hussein Tahan

  Sep 22, 202641 min

  Allied health workforce shortages—from surgical techs to respiratory therapists—carry real operational weight, yet they rarely get the attention they deserve. In this episode of Elevate Care, host Enderson Miranda speaks with Dr. Hussein Tahan, Chief Nursing Officer and System Vice President at MedStar Health, about how his team built an internal talent pipeline that has fundamentally changed how the organization approaches workforce strategy. Dr. Tahan traces the origin of the MedStar Academy from a single idea in the operating room to a multi-discipline program that has trained more than 400 associates, explaining how MedStar identifies priority roles, partners with community colleges to accelerate training, and provides wraparound support—childcare assistance, transportation help, and consistent check-ins—to keep learners on track. The conversation also explores how MedStar builds business cases with finance partners from day one, why wraparound support like childcare assistance and transportation help keeps learners on track, and how the calculus between contract labor, overtime, and internal training has shifted since the pandemic. For healthcare leaders working to make a similar case internally, this episode offers a clear, practical framework for pairing workforce investment with measurable outcomes. Key Takeaways ·      Allied health deserves equal attention to nursing in workforce strategy. Unlike nursing, allied health professions have historically not had access to contract labor as a bridge solution, making shortages in roles like surgical tech, sterile processing, and cardiovascular tech harder to absorb. ·      Internal talent development can outperform external recruitment. MedStar's academy started with 30 surgical tech trainees three years ago and has since expanded to sterile processing, cardiovascular tech, and CNA-to-patient care tech upskilling, training more than 400 associates in that pathway alone. ·      A strong business case requires precision, not estimates. MedStar builds ROI models directly with finance partners, using accurate wage comparisons instead of averages, to ensure committed cost reductions hold up during budget reviews. ·      Wraparound support drives program completion. Childcare assistance, transportation support, and frequent check-ins address the real-life barriers that keep working learners from finishing their training. ·      Contract labor strategy is not static. As wage dynamics shift, the calculation between agency labor, overtime, and internal staffing needs to be revisited regularly rather than treated as a one-time decision. ·      Retention starts with opportunity. Associates who move from entry-level roles into clinical career pathways show notable loyalty and engagement, translating workforce investment directly into retention outcomes. Chapters ·      00:00 – Introduction to Allied Health Workforce Challenges ·      01:47 – Dr. Tahan's Journey from Beirut to MedStar Health Leadership ·      04:14 – Why Allied Health Needs More Attention Post-Pandemic ·      06:38 – The Origin Story of the MedStar Academy ·      08:16 – Expanding from Surgical Tech to Multiple Allied Health Roles ·      11:08 – Building the Business Case with Finance Partners ·      20:05 – Lessons Learned: Where to Start a Workforce Pipeline Program ·      24:28 – Measuring ROI and Cost Savings Over Time ·      28:12 – Partnering with Finance to Build Trust in the Numbers ·      34:32 – Supporting Learners with Wraparound Services ·      38:53 – Final Thoughts on Communication and Program Visibility Meet Dr. Hussein Tahan Dr. Hussein Tahan, PhD, RN, FAAN, FACHE, serves as Chief Nursing Officer and System Vice President for Nursing Professional Development, Workforce Management, and Academic Affairs at MedStar Health. His career began in Beirut, Lebanon, before he moved to the United States to work as an emergency room nurse, eventually building a leadership path through academic medical centers in New York and into system-level roles. At MedStar Health, a nine-billion-dollar health system serving Maryland, Washington, DC, and Northern Virginia, Dr. Tahan oversees workforce strategy for more than 35,000 associates, including over 10,500 clinical nurses and approximately 4,000 care associates. Under his leadership, MedStar developed the MedStar Academy, an internal training pipeline that has produced hundreds of newly credentialed allied health professionals while reducing reliance on contract labor. Explore Solutions for Smarter Workforce Management We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #62

  Closing the Gap: What AMN Healthcare's Workforce Outlook Survey Reveals About Leadership and Frontline Disconnect

  Sep 15, 202622 min

  A new survey of more than 4,000 healthcare professionals uncovered something more troubling than a staffing shortage: a widening gap between what leaders believe is happening in their organizations and what clinicians actually experience every day. In this episode of Elevate Care, host Kerry Perez talks with Tessa Misiaszek, President of Leadership and Advisory Solutions at AMN Healthcare, about the findings from AMN's 2026 Healthcare Workforce Outlook survey and the new Healthcare Workforce Outlook Index it introduces. Tessa unpacks why the index landed at just 38%, with none of its five underlying components exceeding 50%, and what that tells leaders about the need for integrated, organization-wide thinking rather than isolated fixes. The conversation covers the disconnect between finance leaders' confidence in workforce data and the reality of fragmented reporting, why 84% of healthcare workers feel underappreciated despite most wanting to stay in the profession, and why burnout, staffing shortages, and compensation need to be addressed as one interconnected system instead of three separate problems. Tessa and Kerry also discuss what future-ready healthcare leadership looks like as a generational shift reshapes the C-suite, how technology and AI should be evaluated through the lens of giving time back to clinicians, and why retention redesign may offer the greatest opportunity for healthcare organizations today. This episode offers healthcare executives a clear-eyed look at where the workforce truly stands, and a practical starting point for building a more resilient organization. Download the full report: AMN Healthcare Workforce Outlook Survey Key Takeaways ·      The Healthcare Workforce Outlook Index scored 38%, with none of its five sub-indices above 50%, signaling that workforce challenges span the whole organization rather than one department. ·      Sixty percent of finance leaders feel confident in their workforce reporting, yet only 48% have integrated workforce data, raising the risk of high-stakes decisions built on incomplete information. ·      Eighty-four percent of healthcare workers feel underappreciated, and while roughly 80% of nurses want to remain in the profession, one in two plan to leave their current employer within the year. ·      Burnout, staffing shortages, and compensation function as an interconnected cycle. Addressing one in isolation risks worsening the others. ·      Only 38% of executives feel confident in their workforce forecasting, and about one-third have formal succession planning in place, underscoring workforce planning as an enterprise-level priority. ·      Retention redesign, not just recruitment, offers healthcare organizations one of the greatest opportunities to strengthen culture and reduce turnover. Chapters 00:00 – Introduction to the healthcare workforce outlook survey  01:26 – Meet Tessa Misiaszek and first reactions to the data  02:01 – Understanding the 38% workforce outlook index  03:31 – Finance confidence versus workforce data reality  04:56 – The leadership and frontline disconnect  06:34 – Why 84% of healthcare workers feel underappreciated  07:53 – Burnout, staffing, and compensation as an interconnected cycle  09:39 – Workforce planning as an enterprise-wide priority  11:29 – Evaluating AI and technology through a clinician-first lens  14:14 – Retention redesign as the greatest opportunity  16:09 – Leadership capabilities for the next three to five years  19:08 – Final takeaways for healthcare leaders Meet Tessa Misiaszek Tessa Misiaszek is President of Leadership and Advisory Solutions at AMN Healthcare, where she works with health systems nationwide to strengthen leadership capabilities, workforce strategy, and organizational culture. With years of experience guiding healthcare organizations through workforce transformation, Tessa brings a practical, data-informed perspective to some of the sector's most pressing talent challenges, from retention design to succession planning to preparing leaders for the next generation of healthcare delivery. Explore Solutions for Smarter Workforce Management We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #61

  Leading with Humanity: Why People Are the Foundation of Healthcare Performance with Kelsie Stephenson

  Sep 1, 202624 min

  In this episode of the Elevate Care podcast, host Steven Endsley talks with Kelsie Stephenson, System Vice President of HR Talent Strategy at INTEGRIS Health, about a simple but often overlooked truth: healthcare performance is a human system equation. Kelsie explains why the strongest organizations help people think clearly, collaborate well, and stay connected to purpose even when conditions get complicated. The conversation traces how the workforce endured the COVID-19 pandemic through sheer resilience, what that "armor" cost caregivers and leaders alike, and why authenticity has become non-negotiable for today's workforce. Kelsie shares her own turning point, when she realized that pushing through was no longer sustainable, and how that experience reshaped her approach to leadership. From there, the discussion turns to the practical side of humanity-centered leadership: accountability as an act of care rather than correction, the case for HR leaders to become business experts first, and how thoughtful workforce design closes the gap between people strategy and operational outcomes. Kelsie closes with three takeaways for HR and operational leaders working to balance financial performance, patient experience, and staff well-being. Key Takeaways Resilience built during COVID-19 was necessary but unsustainable long-term; healthcare leaders must now replace endurance with real support systems for caregivers. Accountability, when rooted in trust and clear standards, is something leaders do for people, not to  them. HR leaders drive stronger outcomes when they operate as business experts first, aligning workforce strategy directly with organizational goals instead of running parallel to them. Thoughtful organizational design, clarity of roles, decision rights, and accountability, is what turns people strategy into measurable operational results. Authentic leadership starts with self-awareness; leaders who understand their own values are better equipped to see and support the people they lead. Shifting workforce expectations across generations are not a challenge to resist but a signal pointing toward stronger, more human-centered leadership. Chapters 00:00 – Introduction to humanity-centered leadership in healthcare 01:08 – Meet Kelsie Stephenson: her role at INTEGRIS Health 01:47 – Who Kelsie is beyond the job title 02:04 – The foundation of humanitarian leadership 04:08 – Resilience, COVID-19, and the cost of endurance 07:14 – The armor healthcare leaders wear 09:37 – Kelsie's personal turning point 10:15 – Why humanity and leadership integration isn't taught 11:31 – How workforce expectations have shifted since COVID-19 13:01 – Balancing vulnerability with accountability 15:12 – Bridging the gap between HR and operational leaders 17:26 – Workforce design and breaking down silos 19:47 – Finding the line between financial and people-centered outcomes 21:04 – Three takeaways for HR and operational leaders 22:02 – What gives Kelsie hope for the future of healthcare leadership Meet Kelsie Stephenson Kelsie Stephenson is System Vice President of HR Talent Strategy at INTEGRIS Health, where she leads local HR business partner teams and oversees the full caregiver experience, from onboarding through every stage of the employee journey. A former collegiate athlete with over a decade of experience navigating healthcare workforce challenges, Kelsie brings a grounded, values-driven approach to leadership development, talent strategy, and organizational design. Her work centers on helping HR leaders operate as business experts, using workforce strategy to directly shape operational and patient-centered outcomes. Explore Solutions for Smarter Workforce Management We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #60

  Beyond the Algorithm: Keeping Patients and Colleagues Human in an AI-Driven Health System with Gerry Lupacchino

  Aug 25, 202634 min

  Every health system is racing to adopt AI scribes, ambient listening, and predictive staffing tools, promising safer, more efficient care. But what about the people on the receiving end of all that innovation? On this episode of Elevate Care, host Tessa Misiaszek talks with Gerry Lupacchino, Senior Vice President of Human Experience at Hartford HealthCare, about what it really takes to keep technology adoption grounded in human connection. Gerry shares how Hartford HealthCare built its ambitious goal of becoming the most consumer-centric health system in the country on a foundation laid back in 2015: the belief that a strong colleague experience drives a strong patient experience. He explains why physicians, not administrators, are leading the organization's AI governance councils, and how tools like ambient listening are giving clinicians back the human connection that electronic health records once crowded out. The conversation takes an unexpected turn when Gerry describes a pattern few healthcare leaders talk about: it's often younger patients, not older ones, who are more hesitant about health technology and data sharing. He and Tessa dig into what that means for access, trust, and the responsibility health systems carry in meeting patients, and colleagues, exactly where they are. Key Takeaways Colleague experience drives patient experience. Hartford HealthCare's consumer-centricity strategy began with a commitment to how colleagues are listened to, communicated with, and treated, long before it became a patient-facing initiative. Physician-led AI governance builds trust. Hartford HealthCare's AI and innovation councils are led by physicians, ensuring new technology serves clinical judgment rather than replacing it. Younger patients aren't always the early adopters. Contrary to assumption, some of the strongest resistance to health technology and data sharing comes from younger consumers, not older ones. Ambient listening restores human connection. By removing the burden of manual documentation, ambient technology allows physicians to make eye contact, sit with patients, and focus on the conversation instead of the screen. Access meets people where they are. From a 24/7 virtual primary care app to an in-airport health kiosk, Hartford HealthCare is redesigning access points around how people already live, not how healthcare has traditionally been delivered. Leadership development matters as much as patient-facing technology. An AI coaching tool built on Hartford HealthCare's own leadership framework is helping managers build confidence and consistency across a newly hired workforce. Chapters 00:00 – Introduction to Human Experience in Healthcare 01:39 – Defining the Role of SVP of Human Experience and Culture 05:27 – What Consumer-Centric Care Really Means 07:44 – Physician-Led AI Governance and Adoption 12:26 – Restoring Human Connection through Ambient Technology 15:27 – Why Younger Patients Resist Health Technology 19:38 – The Health System's Role in Patient Education 23:15 – Technology for Colleague Engagement and Retention 30:27 – Advice for Leaders Starting Their AI Journey Meet Gerry Lupacchino Gerry Lupacchino serves as Senior Vice President of Human Experience at Hartford HealthCare, where he leads teams spanning physicians, nurses, advanced practitioners, and licensed clinical social workers on the patient experience side, alongside organizational development professionals focused on the colleague experience. Over his ten years with Hartford HealthCare, the organization has grown from three hospitals and roughly 10,000 employees to ten hospitals, 600 locations, and 48,000 employees. Gerry's work centers on a guiding belief: healthcare organizations that want the best patient experience need to start with the best colleague experience. Learn more about Hartford HealthCare's approach to human experience at  hartfordhealthcare.org . Explore Solutions for Smarter Workforce Management We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes

Recent guests on Elevate Care. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.