
Episode #74
Why Ignored Feelings Always Come Out Sideways | Sheila Heen
Sheila Heen teaches negotiation at Harvard Law School and is co-author of the bestselling book Difficult Conversations. In this episode, she joins Tony Anagor to explain why the feelings we don't talk about never actually disappear, they just come out sideways, through sarcasm, withdrawal or passive aggression. You'll learn: Why every difficult conversation is really two problems, not one The three conversations happening in your head before you even speak: facts, feelings and identity Why fault is the wrong question, and what joint contribution means instead Why saying no is hard, and it has nothing to do with the word itself Sheila Heen co-founded Triad Consulting Group and co-authored Difficult Conversations: How to Discuss What Matters Most with Douglas Stone and Bruce Patton. Find Sheila: triadconsultinggroup.com 0:00 Welcome: introducing Sheila Heen 1:10 From Nebraska to Harvard: how Sheila found negotiation 3:20 The childhood goal that shaped her career 6:54 Redefining negotiation beyond the boardroom 9:45 Ignored feelings come out sideways 12:00 The two problems hiding in every difficult conversation 13:36 Why not having the conversation wastes more time 14:31 The three conversations: facts, feelings, identity 19:18 The trouble with the word fault 21:17 Shifting from blame to joint contribution 23:50 Why saying no is so hard 27:02 How neuroscience changed negotiation in 20 years 31:02 Why she wrote Difficult Conversations 34:38 What Getting to Yes was missing 35:26 Deciding which difficult conversations are worth having 39:06 Being right vs solving the problem 44:34 What Sheila is working on now 48:19 Closing thoughts



