
Episode #36
Ep 36: With Neil Heaney - From the pitch to the courtroom: building a people-first international law firm
In conversation with… Neil Heaney In episode 36 of the Empowering Law Firm Leaders podcast, Neil discusses with Amy Bruce, marketing director at Osprey Approach, how his own experience of legal injustice shaped the firm he built, the lessons learned across several countries and cultures, and why communication – not just legal skill – is the true foundation of client trust. In this conversation we cover: From professional footballer to law firm founder Building a people-first firm: what genuine client empathy looks like in practice How Judicare works with international partners Communication as a client care tool: keeping clients engaged through long-running cases Lessons from the Supreme Court: a 15-year fight and what it taught Neil about resilience See more from Neil: Neil Heaney - Judicare Law International Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones. The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. New episodes are released every month.






