
Episode #55
Barry Jacobson — Building a Service Culture
Barry Jacobson shares how leaders can build a culture of excellence by creating a clear purpose, modeling the right behaviors, staying connected to people, and paying attention to the details that shape every customer and employee experience. Takeaways: • Define a purpose people understand and use • Build connection before focusing on the transaction • Train for consistency across every customer interaction • Learn from mistakes without losing momentum • Make small details part of your culture Watch: https://www.youtube.com/@EntrepreneurialOOMPH/podcasts Listen on Spotify: https://open.spotify.com/show/2U62KV2JaciJm47ECPga5W?si=6d0ad51a89a04 Book a 15-minute Touch of OOMPH!: https://calendly.com/debrapearlman/touch-of-oomph

